2 years ago

Problem with starting the game

Recently after the small update, my game went weird, it can start up normally but it got no image. It have all the sounds and I can click the button in game (like queue game or settings) But i can't see any of them, just a white screen (or black sometimes) . I thought it was some driving problems, so I did updates the GeForce experience or even redownloaded everything (the GeForce experience and the game ). However, none of it works. I still got a damn white screen with all the sounds and music when i start the game up. Anyone having the same problem or can help me?

12 Replies

plushielovemail
2 years ago
I'm having the same problem and nothing I've tried has solved it so far. Respawn and EA haven't even acknowledged this as an issue, even though there are multiple people reporting it. Is your machine a Lenovo? Mine is, idk if that has anything to do with it or not, but I do hope they realize this is a serious issue that is making the game unplayable for tons of people and deploy a fix asap
LoLei976431
2 years ago
Ys Im using Lenovo, so far I have two hypothesis, 1. Lenovo 2. Black Myth Wukong . These are the only difference between me and my friends. They can run Apex normally but I can't. So i guess these are the reasons. Maybe some files of Lenovo or Wukong will crash wif Apex's. Hope EA/respawn will fix it asap
JOINXX1
2 years ago
check if u have this error in
C:\Users\[your-user-name]\AppData\Roaming\EasyAntiCheat\5dcd88f4e2094a698ebffa43438edc33\47a5a1b2e0f64748a96777920ad97fbd\anticheatlauncher.log
anticheatlauncher.log
[17:43:12:530] [Windows] [EAC Launcher] [Info] Launcher finished with: 301, 'Easy Anti-Cheat successfully loaded in-game'.
[17:43:12:530] [Windows] [EAC Launcher] [Info] Successfully initialized the Easy Anti-Cheat service, waiting for game window to become visible.
[17:43:12:531] [Windows] [EAC Launcher] [Info] Unlocking the launch lock, allowing next game to launch to take place.
[17:43:23:163] [Windows] [EAC Launcher] [Err!] Fatal error, game process handle: 0000000000000BAC, exit code: 3221225477.
"Fatal error, game process handle: 0000000000000BAC, exit code: 3221225477." the error that occurs in my case
zorikas7
2 years ago
Nope, mine is totally fine but i still have the same issue
If its going to help to find the fix, i already:
Repaired, reinstalled
Checked for windows and drivers updates
Deleted everything from "advanced launch options"
Cleared catche in EA
Run system file checker tool (everything was ok)
Opened with administrator rights
Edited graphic settings with geforce experience + downloaded latest drivers
Allowed app through windows firewall
Turned off overlays
Even deleted vanguard and overwolf and did many different stuff from youtube, so dont waste your time with these fixes :D
HansBurgers
2 years ago
@LoLei976431 I have the same issue. Sometimes I get into the splash screen, sometimes the game "starts" but the game tile doesn't appear in my taskbar and I can't actually do anything except close it through task manager, which gives an error with EAC. No idea what they did, but this is not a well tested release.
Manaio11
2 years ago
Good morning everyone....for a couple of days Apex on a laptop no longer works, or rather, it does all the loading, then it's as if 6-7 windows open and the black screen remains. The nice thing is that if I move the mouse cursor it makes me hear the noises in the game but I don't see anything. I've tried different solutions like uninstalling and reinstalling the game, repairing it, clearing the cache etc but nothing I've tried works. Obviously I didn't change any settings before the problem happened. I made a video to better understand the problem but I can't upload it because it's too big Has anyone had the same problem as me? thank u for any advice
Hofykz
2 years ago
This happens to me every now and then, another bug in the game. What always helps is restarting the graphics driver as long as you have a black screen by pressing Windows Key+STRG+Shift+B.
LoLei976431
2 years ago
Guys, if you are using geforce experience. Fk it , I changed to the amd software and it works! No more damn white screen!
zorikas7
2 years ago
Bro it worked! I changed it to amd but after that i changed to nvidea again and its still working! However apex had a small update right now, maybe that fixed it?
Manaio11
2 years ago
GUYSSSS IT WORKS....DELETE NVIDIA GEFORCE EXPERIENCE