Forum Discussion

5 years ago

PS4 lag for a week straight

Yo guys. So since last week starting Friday night every game of Apex is extremely laggy. My character itself in the game is fine....but everything from other players to the drones or foliage in the m...

EA_Kent

Community Manager

5 years ago

Thanks for giving it a shot.

Do you have access to a PC on the same network where you're playing Apex Legends? If so, could you run a UO Trace and send it to me? That will give us a detailed look at the connection from your device to the servers, so if there's anything happening along the way we might be able to spot it.

For more information on how to run the test check out the EA Help website. Once you have the results of the test please send them to me via direct message.

/Kent

EA_Kent

Community Manager

5 years ago

@Diablo_Culo55.

Thanks for sending over the UO Trace. Looking at the second one you sent there's quite a bit of packet loss happening throughout the entire test. It appears to start as soon as the connection is leaving your home network and continues all the way to the final hop.

When you've got a chance I'd recommend getting in touch with your Internet provider to see if they can offer any insight as to where this packet loss might be coming from. If you can show them these same results that may also help narrow it down.

/Kent