Ps4 Packet Loss/Latency
Since the beginning of Season 4 I've been experiencing big lag spikes and packet loss. Can't seem to find a link or means of contacting EA. Ran a traceroute test and have attached. Need to know if...
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Hi @EA_Kent,
I have followed the connection troubleshooting with no relief. I play on Sydney Servers and my ping ranges from 9-14ms to 11-16ms when I log into game. Changing DNS did not assist either (I tried a variety of these). You can view my pingpath results attached to my OP.
With regard to PS4 specific steps;
- I can confirm that my network ID is linked with my EA Origins account.
- System is up to date.
- Have no corrupted files.
- I have also made sure that Upnp is enabled and Opened Ports on my router.
Even though my ping is displayed at 9-14ms to 11-16ms when logging in, during gameplay I am constantly experiencing packet loss. It's as though my character is running through mud, gameplay is not smooth at all. Can't slide, other characters often skip frames, not a very good gaming experience.
EA_Kent
Community Manager
Community Manager
Thanks for giving it a shot.
I took a look at the pathping you attached earlier, and I did notice some packet loss on a couple hops. When you have a chance could you try running another one after you ran through those troubleshooting steps? I'm curious to see what it looks like afterward.
Once you have the results please attach the file to this thread. Thanks!
/Kent
Please find traceroute and pathping results. Apologies, just realized I didn't run both when I made the OP.
- EA_Kent
Much appreciated!
Looking at the newest pathping you attached I noticed there is some packet loss happening on the first hop, which is the connection to your router/modem itself. Are you using a wifi connection, or were you connected with a network cable?
/Kent
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