Ps4 Packet Loss/Latency
Since the beginning of Season 4 I've been experiencing big lag spikes and packet loss. Can't seem to find a link or means of contacting EA. Ran a traceroute test and have attached. Need to know if...
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EA_Kent
Community Manager
Community Manager
Thanks for giving it a shot.
I took a look at the pathping you attached earlier, and I did notice some packet loss on a couple hops. When you have a chance could you try running another one after you ran through those troubleshooting steps? I'm curious to see what it looks like afterward.
Once you have the results please attach the file to this thread. Thanks!
/Kent
Please find traceroute and pathping results. Apologies, just realized I didn't run both when I made the OP.
- EA_Kent
Much appreciated!
Looking at the newest pathping you attached I noticed there is some packet loss happening on the first hop, which is the connection to your router/modem itself. Are you using a wifi connection, or were you connected with a network cable?
/Kent
@EA_Kent I used a laptop and WiFI to perform the tests as I have no means of fixed connection other than my Ps4.
- EA_Kent
Got it, thanks!
That might be where the packet loss is coming from in the tests you ran. If there was a wifi signal issue that could be the reason. If your PS4 is on a LAN cable it might not be seeing that same packet loss.
That said, have you had a chance to try changing your PS4 do a different DNS to see if that helps? I've seen some cases in the past where using a different DNS can help with issues like this. To update the DNS settings on your PS4 follow the steps below:
- Open up the Settings on your PS4, then go to Network. From there go to Set Up Internet Connection, and select either WiFi or LAN cable depending on what you're using.
- Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)
- Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS (if there is a different open DNS you would prefer using that should be fine)
- Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection
Let me know how that goes when you can. Thanks!
/Kent
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