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sm_windsmoon's avatar
sm_windsmoon
2 years ago
Solved

psn account has been linked to another ea account which I do not know

Hi, I want to play apex on my ps5, so I logged into my ea account and tried to link the ea account to my psn. My psn email address is [edit: email address removed]. My psn ID is shaowinds. But when ...
  • EA_Pulsar's avatar
    EA_Pulsar
    2 years ago

    Hey @sm_windsmoon 

    Our support team will need to check your account if its status says disabled. 

    Please open the page in a new incognito tab and submit your case without logging in. 

    • On the EA Help homepage
    • Select the EA App 
    • Select one of the account issues like I cannot log in 
    • You may get a pop-up that says login and get faster help 
    • Select Continue without logging in 
    • This should give you the chat/email option 

     

     

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @sm_windsmoon 

Our support team will need to check your account if its status says disabled. 

Please open the page in a new incognito tab and submit your case without logging in. 

  • On the EA Help homepage
  • Select the EA App 
  • Select one of the account issues like I cannot log in 
  • You may get a pop-up that says login and get faster help 
  • Select Continue without logging in 
  • This should give you the chat/email option 

 

 

      • sm_windsmoon's avatar
        sm_windsmoon
        2 years ago
        @iMBANNED486 my case has been created successfully ! My email has received the case email, what should I do now?

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