Que time
So no matter what american server or region in america i pick its 10 min + for match to finally start. But if i swap to say Amsterdam it is instant ques. American servers appears to have a issue or a...
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EA_Kent
Community Manager
Community ManagerThat's definitely weird! I'm glad to hear it's working for you now, though. If it starts acting up again let me know. 👍
/Kent
So it seems to be intermittently working.
When it did work, it would work after about 10-20 minutes of waiting (which is too long but, it worked so whatever)
However, next day, and today, it didnt work. Left it running for an hour or so, just suck at "Matchmaking #"
Would bounce from 40-56, etc.
I forwarded the ports which I found in another post. Forwarded all the ports regarding apex PC as well as also play it on xbox or at least, will be again once EA helps my buddy get his account back from being hacked :/
Trying it right now, it does not work. I let it sit while I worked for two hours with no success.
Nothing has changed since it worked and didnt work.
Any ideas to try?
Still works on my older PC. Though takes about 3-5 minutes to start, it starts each time and usually doesnt take longer than 5 minutes. Sadly, that computer is very old and crashes when loading the map haha.
List of what has been attempted so far:
- Uninstalled and reinstalled Origin and Apex
- Uninstalled firewalls and both antiviruses, then clean boot
- Checked windows updates, newest update
- Reset modem, even got a modem replacement. Disabled all settings within the modem
- Opened all Apex PC and Xbox Ports
- Tested on old machine, still works on old machine though machine cant load the maps.
- Tried different servers. From best (Salt lakes to me) to New york and all the ones in between. No difference on all of them.
I dont know how to remove the "Solved: part of this thread due to it not exactly being solved :/
Feeling thats why there are no updates?
- EA_Kent
Hey @SketchyUnicorns.
Thanks for following up.
When you've got a chance could you grab a DxDiag and post it here? You can find more details on how to pull one up over at the EA Help website.Once you have the file please attach it to this thread. Thanks!
/Kent
Attached
- @SketchyUnicorns If solo playing, Average wait time for any mode is 25 minutes.
If I join a friends lobby, its about 3-5 minute wait time.
Still happens on any server choice - EA_Kent
Thanks! I appreciate it.
I looked at the updated DxDiag, and it looks like a program called gamemanagerservice.exe has been crashing. This usually points to Razer Synapse. Are you running Synapse on your PC? If so, have you checked to see if there might be any updates available for it? Be sure that it's up to date and see if that has any effect at all.
/Kent
I do have Razer Synapse which controls my mini keyboard.
Tomorrow I will disable it and see if it produces better results.
If not, I will uninstall it and try as well then report back to here.
Thank you!I'm in the same boat no synapse though. New build tried all the advice I could find. Any ideas on how to get this working?
- EA_Kent
Does it matter which datacenter you're connected to? Have you tried switching to a different one to test and see if that has any effect at all?
/Kent
- EA_Kent
Hi folks.
I merged a couple threads together about this same issue.It sounds like this is an issue that's currently being tracked. If you haven't tried playing again lately can you try restarting your system and see if there's been any improvement?
/Kent
- @The_Lonehoppy It's happening because the game is dead.
I have just tried restarting and it still didn't work. Then I tried reinstalling both origin and the game and that didn't work either.
Kent,
I disabled, as well as uninstalled, rebooted, and still had the same issue.
Earlier I was thinking the same about there not being that many people on PC vs console since on console, it starts fast but on twitch, seems others are able to start fast still. When I switch to their servers, it is still slow for me while they connect right away.- EA_Kent
Hey folks,
Thanks for the updates. I'll forward up this info.
/Kent
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