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Fatsquirrellll's avatar
Fatsquirrellll
Seasoned Newcomer
2 years ago
Solved

Question about account linking with cross progression

My EA account has 2 xbox accounts linked to it, 1 is mine and the other is my brother's(even though i don't remember linking it), if i unlink my brother's account will he lose all the progress and will he be able to connect it to his own EA account?

  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @FatSquirrelllll,

    Progress is stored on the EA account itself, not either of the individual Xbox accounts here.

    Because of that, unlinking an Xbox account will cause it to lose all the progress as it's no longer attached to the EA account.

    Your brother would be able to connect that to his own EA account however, provided it didn't already have a different Xbox account attached previously. 

    Most likely you won't be able to unlink this yourself since you have two different Xbox accounts attached, but if you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can assist further.  

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @FatSquirrelllll,

    Progress is stored on the EA account itself, not either of the individual Xbox accounts here.

    Because of that, unlinking an Xbox account will cause it to lose all the progress as it's no longer attached to the EA account.

    Your brother would be able to connect that to his own EA account however, provided it didn't already have a different Xbox account attached previously. 

    Most likely you won't be able to unlink this yourself since you have two different Xbox accounts attached, but if you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can assist further.  

  • Longshot_L30's avatar
    Longshot_L30
    2 years ago

    since it is stored on the ea account itself does that mean if i unlinked my ea from my xbox and link it to a different xbox the progress will show on the new xbox account

  • Xancje's avatar
    Xancje
    New Novice
    16 days ago

    did u tried? and if yes u have ur progress on new account 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    16 days ago

    Hey Xancje​,

    I've replied to your newer thread here, but just to clarify for this thread, it is not possible to transfer progress between separate accounts. You will only be able to link a single Xbox account to any one EA account over its lifetime; it is not possible to unlink one Xbox account and then link another to the same EA account.

    Locking the thread here as it is quite old, thanks!

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