Random full system crashes
Hey there,
Sorry to hear this has been happening so frequently here, that's definitely a pretty significant disruption. Updating drivers is definitely a good start, but there are a few other troubleshooting steps that may be worth a try as well in this type of situation.
I'd actually start with a full clean install of your GPU drivers using DDU specifically, to help clean up any cached or partial driver updates that could be contributing to a larger issue. Reinstall the latest stable drivers after that point, but also try disabling any programs that use overlays before testing again, such as Discord, Game Bar, Overwolf, hardware monitors, etc.
If you're using any launch options in Steam or EA app, remove all of them for testing purposes. Older or outdated launch options can cause similar issues.
Clearing shader caches could also be a useful set of steps here as corrupted shader caches can cause DX12 instability, stuttering, freezes, or GPU hangs. Clearing them in Windows, your GPU, Steam/EA app, and Apex specifically should help rebuild shader data cleanly.
Be sure Apex and Steam/EA app are closed, then in Windows, open Settings > System > Storage > Temporary Files. Check DirectX Shader Cache > Remove Files.
If you have an NVIDIA GPU, next try:
Open NVIDIA Control Panel > Manage 3D Settings. Set Shader Cache Size to Disabled > Apply > reboot PC. Re-enable afterward by setting it back to Driver Default.For AMD GPUs, instead try:
Open AMD Software: Adrenalin Edition > Gaming > Graphics. Click Reset Shader Cache.In Steam:
Open Steam > Settings > Downloads > Clear Download Cache.
Go to Settings > Shader Pre-Caching. Disable Enable Shader Pre-Caching > restart Steam > optionally re-enable afterward.For Apex specifically, delete or rename this folder:
%USERPROFILE%\Saved Games\Respawn\ApexAfter that point, repair the game in EA app or Verify the integrity of game files in Steam. Keep in mind the first time you launch Apex afterwards may take a bit longer while the shaders rebuild, and I'd hop into a bot royale match for the first match or two after this point to test.
If you're still running into problems beyond that, please grab a Dxdiag and we'll be able to get a bit more information to see what may be causing this, thanks!
