Forum Discussion

3 years ago

Solved

Randomly Banned after not playing for months.

Randomly banned after being a EA Play member for years(sometimes off and on depending on if I'm playing EA published games) on Apex Legends after maybe 2hrs of gaming, then receiving an Email that I'...

OldTreeCreeper
3 years ago
@PartTimeWarrior7
All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

The EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this AHQ guide on bans and suspensions :

https://answers.ea.com/t5/EA-General-Questions/EA-Bans-and-Suspensions-How-they-work-and-how-to-get-in-contact/m-p/9754200#M355907

It is my understanding that you can appeal a ban a number of times.

PartTimeWarrior

3 years ago

Thanks for the quick response. I know there's nothing the people here can do but am also trying to see how others have dealt with this. I hope to get a response from the support in the coming days and figure out how to progress from there.

PartTimeWarrior

3 years ago

I have received a new email from an automated system saying that my account was detected as cheating with no further information on when or what manner I was so called detected. This is exactly what I assumed will happen as this was how this issue worked out for many others on the internet.

I have already sent in a 2nd dispute and I will continue to do so until I get an actual human who has access to all information relating to my account.

HellianXLITE is a youtuber who was wrongfully banned and his account was not given back until 3 months later. That is unacceptable and I encourage anyone else who feels they have been wrongfully banned to contact each other and work together to fix this ongoing issue. To continually dispute and get access to their account with money spent on it. Been gaming for years on the same account across many other EA games and have never been banned or even chat banned. A long, long history of gaming correctly and this just is a huge screw you situation.