Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number ASUS ROG STRIX GeForce RTX 2060 OC
Enter RAM memory size in GB 16gb DDR4
What is your gamertag/PSN ID/EA Account name? MoM_Moxxi
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. mrhoward1
Which Legend were you playing (if applicable)? any
Which Legends were your squad mates using (if applicable)? any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. This occurs any time in game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Anything
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? It happens in any match
When did this happen? (dd.mm.yy hh:mm) Happened the first time I played (day after launch)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Any time I adjust the volume up or down more than one tick the game presents a command overflow error and crashes. It appears that the volume knob is somehow bound to the select fire option - if I turn it only 1 click, it changes the select fire rate on my gun (if it has one). In my keybinds the only keybind set to this option is “B”. I also checked Razer Synapse and it is not bound there. My husband (mrhoward1 in Origin) has the same keyboard and experiences the exact same issue.
What should be happening instead? The knob should just adjust volume and not select fire rate
Steps: How can we find the bug ourselves? The only way I can think for you to replicate the issue would be to use the keyboard yourselves.
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia RTX 2060
Enter RAM memory size in GB 16gb
What is your gamertag/PSN ID/EA Account name? MoM_Moxxi
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? any
Which Legends were your squad mates using (if applicable)? any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. any
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. anything
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? it happens in any game regardless
When did this happen? (dd.mm.yy hh:mm) it has been happening since release
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Turning the volume up or down while using the media control knob on my Razer Huntsman Elite causes a command overflow and crashes the game if I move the wheel more than one tick in either direction. Somehow, it seems to be linked to the select fire option, though it is not listed in the keybinds or in my Razer Synapse profile. This has never occurred in any other game.
What should be happening instead? It should just adjust the volume
Steps: How can we find the bug ourselves? The only way I can think to replicate it would be using the keyboard yourselves?
