EA_Mako
Community Manager
2 years agoRe: Abandon Penalty for no apparent reason
The Terms of Service team (not regular support) reviews all penalties, even in-game bans.
https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
Matchmaking penalties of extreme lengths like you've mentioned are typically a result of an in-game action for exploits or similar behavior and would need to be reviewed by that team as well.