Community ManagerHey @QuissettHouse,
Unfortunately we can't help with bans here on the forums. You can always reach out with another appeal to our terms of service team. They're the only team with the power to take a look into this for you.
Yeah, I don't really believe that. The appeals team obviously isn't being run by a person, as I was denied with the same automated reply each time, and the case was closed, but I can also see so many other accounts on here with the same complaint that were replied to with a more legitimate reply than "contact the service team". This is absolutely unfair, the support team clearly isn't reading the messages (my situation is the same as a hacked account and the owner being punished for actions that weren't their own) as a human, and I'm supposed to talk to them about it?
were you able to get unbanned? If so, how?
@QuissettHouse From my understanding, you can appeal a ban up to 3 times. With each appeal, a real, (and different), EA TOS member would review the case and make a decision. The only reason why it looks like a bot reply, is because they do use templates.
@Trumpet3 Any ban-related issue can only be looked into by the EA TOS Team. For more information, (and how to contact the EA TOS Team), click here.
You state this: "my situation is the same as a hacked account and the owner being punished for actions that weren't their own"
What do you mean by that?
Was your account hacked?
Community Manager
