Re: Account got hacked and the hacker used cheats and now im banned.

I tried and its been 72 hours and still no one contacted me.

Hey @Chyper_67 

Allow the Terms of Service team to look into your case.
They try to reply within 5 business days, this can sometimes be longer depending on some factors.

Keep an eye on your registered email address and check the spam and junk folders as sometimes the email back can get routed over there.

The fact that some of us are getting banned from accounts because of hackers most likely because of the ToS about boosting accounts is ridiculous. You guys need a better system of filtering out if accounts were actually boosted or hacked. It would be better to be safe than to ban an account that might be an honest paying customer such as myself. Now I have to jump through all these hoops and prove my innocence and go through the hassle even though I reported someone to you guys as soon as I found out someone was using my account and changed my password and activated the mobile authenticator. If I was paying someone to boost my account why would I report, authenticate and change my password right away? Makes no sense. Tell your ToS team to actually think logically please.

I did that once I knew someone was on my account. Changed it and set up the authenticator. Still got banned......

Right so you would rather ban someone that doesn't deserve it than risk having someone boosting? That is not a good business practice.

My point is they didn't look at all the proof. I reset my password, reported them and set up the authenticator once I knew my account was compromised. I took the appropriate steps. The evidence supports me being honest not the other way around. If i was having someone boost I would have let them boost...

@KDreezy_YTIf you have done all right and the proof is on your side then again, contact the Support and wait for a respons on the ticket.

I'm just pointing out why the system banned you when your account violated the ToS, You or the hacker, it don't matter, the Account still violated ToS and this is now an issue the Support team must investigate.

I don't put any blame on you for getting hacked nor do i put any blame on the system EA has or EA it self. But you need to understand that a violation has been made and that a action was made towards it.