Forum Discussion

Rising Newcomer

Re: Account progress reset in Apex

I didn’t unlink or relink any platform account to a different EA account by myself, and I haven’t changed any account bindings recently. My progress suddenly reset around April 2nd, and this seems to be related to the 2024 issue you mentioned.

Since the progress is saved on my EA account and I didn’t perform any unlink operations, could you please help check why my progress was reset? I would appreciate it if you could restore my original game progress.

I am an avid Apex Legends player, but the rollback incident has made it impossible for me to continue playing. I do not receive any currency when leveling up, so I cannot buy any new Legends or skins. I had no choice but to create a new account, yet most of my in-game assets are still on my old account. Is there really no way to fix this issue?

1 Reply

EA_Mako
Community Manager
1 day ago
Hey SpiralDream,

It looks like your Steam was unlinked from this account last year. If you're missing content, you could make sure the same account is re-linked and that you're using the original EA account.

If that has already been re-linked without the progress returning, I'm afraid that would be lost and cannot be restored. We're not able to grant any progress manually I'm afraid, so it would be entirely up to whether that shows back up when the original accounts are re-linked.