Forum Discussion

Re: Account was innocently banned! Complaint 20 times can't be resolved!

@裴老桂 APEX

6 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @PE-lao-gui,

    We are unable to review or discuss account bans on the forums, sorry.

    All appeals need to be directed to our Terms of Service team using these steps

    If you've already completed multiple appeals and our ToS team has declined to remove an action, I'm afraid that will be final and not something that can be changed further.

  • @EA_Mako So where is the reason you gave for my banning? Where is the evidence that I was banned? Can you provide it!
  • @EA_Mako The server doesn't work, there are still many bugs, and now you guys still suck at managing the security of players' accounts! What should be blocked is not blocked, and what should not be blocked is blocked indiscriminately!
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @PE-lao-gui 

    You would have received the general reason in an email when the action was first applied to your account, however beyond that we would not be able to provide additional details.

    Our ToS team would re-examine our records and logs in the event of an appeal, but if the appeals have been declined it would seem they've confirmed their evidence and will not be making further changes.

  • @EA_Mako What evidence? Is the so-called evidence that only the cans can know? Can you send me all the evidence of your investigation of my account cheating?
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @PE-lao-gui,

    I'll be locking the thread here as this is not something we can discuss on the forums.

    You will need to speak with our Terms of Service team for any issues related to an account ban.

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