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EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
11 months ago

Re: Apex account data lost after steam untying

@cUs-b_850,

can you please answer the question regarding when you started playing Apex through Steam? 

We don't have access to account information and data here in the forum, which is why I'm asking these questions - as I said before, if unlinking the Steam account caused the issue, then relinking it most likely will solve the issue. 

When the Steam account was still linked, did you ever play through the EA app directly? If yes, were you able to play with your complete progress then?

4 Replies

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    11 months ago

    @cUs-b_850,

    that means that this is a new EA account - so if you've been playing Apex through Steam since March, then that Steam account was linked to a different EA account. You will have to find the correct EA account that you'd been playing on and your progress should be found on there. 

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