Forum Discussion

Re: Apex Legends Connection Issues (Console)

I have opened every port listed on the articles, but the issue remains. What should I try next?

EA_Aljo
Community Manager
4 years ago
@PacusQ115

Thanks for getting back to me. Let's see if alternate DNS settings will help. From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know what happens.
PacusQ115
4 years ago
The first dns adress didn't work. And I had already tried the google one with no success either. What else can I try?
EA_Aljo
Community Manager
4 years ago
@PacusQ115

Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot the results? Instructions are here.