Forum Discussion

Re: Apex Legends, packet loss PC

I play on Steam so I can't do anything with the EA App, I've already verified the game files several times, my internet connection is via ethernet, so I've already tried these methods. The situation is that in the main menu I have servers with normal ping, but the servers look like that half of them have 0 packet loss and the other half have 98 packet loss. I can play one game out of a million without any problems, and the rest won't load and crashes with a ban and minus points. I'm counting on your help because this is the only game I play and I don't want to end up losing packets in the game.

6 Replies

Violence_Prism
New Scout
2 years ago
Bro has the same problem, the connection is good, and only in apex there is packet loss and ping under 1500 thousand .. I also don't know what the problem is, although everything is OK on xbox, packet loss is 0, and ping is a maximum of 112
Kejzachi
2 years ago
The situation in my case is that even if I choose servers with 0 packet loss, I still have lag on them, my ping does not jump at all, it is stable, but I am counting on help from EA because I have the impression that I have tried everything and nothing helps , I even talked to the Internet provider and the fault must lie only with EA because all other games work without problems except Apex Legends
EA_Illium
EA Staff (Retired)
2 years ago
Hi @Violence_Prism, Were you able to try the steps above?
EA_Illium
EA Staff (Retired)
2 years ago
Hi @Kejzachi

Can we see if the following make any changes to your connection?

Run the System File Checker tool, then Check for Windows and GPU updates

Restart your device in Clean Boot mode first then try again.

If not, would it be possible to test on a different network?

Cheers!
Kejzachi
2 years ago
I made this System File Checker tool and the situation looks a little better, sometimes I don't have these packet losses, but they happen very often and I have them every day in almost every game, I also booted the computer and I can't connect to another internet.
EA_Illium
EA Staff (Retired)
2 years ago
Hi @Kejzachi, Your PC is unable to connect to other networks? Do you get a message at all or what happens when trying?