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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Re: Apex PC after start immediately gets stuck in an infinite loading screen

Hi @Moulace_One 

Its not good to hear we're running into this issue, to confirm you tried running on Steam and Origin, and EA Desktop? If so can we try launching your device in a Clean Boot then testing after it first starts to see if this continues?

5 Replies

  • AramanserTtv's avatar
    AramanserTtv
    4 years ago

    Hello, I have the same issue and I tried every solution as well (just not reinstalling windows...).  Attached the DxDiag file. (and yep I followed your instructions @EA_Illium ). The game worked fine until a recent update.

  • Tradables's avatar
    Tradables
    4 years ago

    Disconnect from the internet when you are in the loading screen ends (around 4 seconds)
    If successful, it will into the lobby screen. Then connect again to the Internet and spam to collect all rewards such as packs, battlepass rewards, ect
    If this didn’t work, try again
    If this doesn’t work, the other option is to play on a second account. The bug appears to be account-specific, rather than system or game-specific. In which you may need to contact EA support.
    Which you can make a ticket here: https://help.ea.com/en/apex-legends/apex-legends/
  • AramanserTtv's avatar
    AramanserTtv
    4 years ago

    I've tried that already: another account & >10 times disconnecting, reconnecting, choosing another region, waiting some random 60secs inbetween too... Nothing I haven't tried.

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