Re: Bad_module_info

I'm just writing a report on the post I wrote yesterday click

Once again 0 crashes today since I put my bios settings to default (both cpu and ram).

Today I also reverted my GPU overclock and it still didn't crash, I didn't even set AntiCheat priority to low.

Tomorrow I will try to revert my (stable) CPU overclock and see what happens. Missed the post where one player said that Apex crashes when not enough voltage so I will also try that if it crashes and report once again.

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@CroL0co wrote:

I'm just writing a report on the post I wrote yesterday click

Once again 0 crashes today since I put my bios settings to default (both cpu and ram).

Today I also reverted my GPU overclock and it still didn't crash, I didn't even set AntiCheat priority to low.

Tomorrow I will try to revert my (stable) CPU overclock and see what happens. Missed the post where one player said that Apex crashes when not enough voltage so I will also try that if it crashes and report once again.

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Ok, I did some more testing and I with both my GPU and RAM overclocked I had 0 issues fro several hours.

However once I loaded my CPU overclock the game crashed in the first game. Today I will try to lower my cpu clock from 4.9ghz to 4.7ghz and leave the same voltage, that should be 100% stable in every single scenario and I will see what happens.

After the testing and reading through the post where teh guy fixed his issues with adding up some voltage I'm pretty sure the problem with the "bad module" error is somewhere with the CPU stability. If the overclock is stable for months in stress tests and other games, including games like battlefield 5 which put a much higher load on the cpu then apex does the problem can't be faulty or unstable hw, the problem is their own optimization. Also when the cpu crashes it usually causes a blue screen or the whole system freezes. 

Can confirm that reducing my CPU OC to 4.9GHZ stopped the crashes. I used to have it at 5.1GHZ

@CroL0co i get the bad module error in the event viewer but i dont have anything overclocked i have a i7 8700k and a 2080ti trio but my whole system doesnt freeze its just the game, like while its freezing im still talking the whole time with my friends in discord but this is the only game i have problems with and before they updated it awhile ago i was crashing but then i fixed it by going back on drivers and it stopped but since they updated it awhile ago i can stop crashing and i get way over 140fps 

wait i do have a idea for everyone thats crashing what power plan option are you using power saver, balanced , high performance?

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@StiflerSlays wrote:

wait i do have a idea for everyone thats crashing what power plan option are you using power saver, balanced , high performance?

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I have a Rift so it's always on High.

I crashed all the time with the bad module error and fixed it by limiting FPS to 60, never crashed again, anything over 60 and I crashed. Running an i5 6500 and Vega 64.

I upped the frame limit to 90 yesterday and also increased the power on my Vega by 10% and didn't crash, only played about 5 games, but before I would crash almost every game with frame rate set to over 60.

well hopefully they can fix it soon cause i highly doubt its a issue on my side cause i can do stress test and everything just fine even on rainbow6 i can play without a issue and thats supposed to be and demanding game   

I am still getting this error. Yesterday I played with 0 crashes. Today 3 games, 3 crashes. Until EA will fix this, the game is unplayable and it is not worth investing...

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@StiflerSlays wrote:

@CroL0co i get the bad module error in the event viewer but i dont have anything overclocked i have a i7 8700k and a 2080ti trio but my whole system doesnt freeze its just the game, like while its freezing im still talking the whole time with my friends in discord but this is the only game i have problems with and before they updated it awhile ago i was crashing but then i fixed it by going back on drivers and it stopped but since they updated it awhile ago i can stop crashing and i get way over 140fps 

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Hey, some boards have the "enhanced turbo" set by default in the bios, it changes how the default turbo boost works completely. For example if enhanced turbo isn't turned on the 8700k has a 4.7ghz single core turbo boost if one core is heavily utilized and the rest is working on slower frequencies, if two cores are heavily utilized 2 cores run at 4.6ghz and so on. What enhanced turbo does it puts all cores up to the single core turbo frequency, in this case it puts them all on 4.7ghz which is basically an overclock and your board is maybe not delivering enough voltage to run Apex stable.

The two things you can try are:

1. Turn off enhanced turbo if it's enabled.

2. If enhanced turbo is disabled put your vcore voltage somewhere in the range from 1.25-1.27v so maybe the extra juice helps like it helped some people here. Those are perfectly safe voltages and the heat can be managed by any mid to high end cooler, just to be safe monitor your temperatures with something like hwinfo, msi afterburner etc.

i have an i5 4590 cpu which has no option for OC, what solution can you give me for that ? this game is a mess..

@CroL0co holy * dude i did go into the bios and i did see something that said enhanced turbo i think, so what should i set it too if not that, but also if thats the problem why did the game stop crashing for awhile for like a full week when i went back on drivers i didnt crash it was just when they updated it that it started crashing again, heres my motherboard https://www.msi.com/Motherboard/Z390-A-PRO

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@brownieland wrote:

i have an i5 4590 cpu which has no option for OC, what solution can you give me for that ? this game is a mess..

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Unfortunately I don't know what to do here because you have a locked cpu and the motherboard is automatically adjusting the voltage...

While here I will continue my report by saying that by lowering my OC from 4.9ghz to 4.7ghz and keeping the voltage seemed to help, once again I was playing 3h without any issues. I will keep on playing with these settings and report if I encounter a crash.

I will also note that my friend who has a i5 8350k reverted his bios settings to default but that didn't help, even when increasing the voltage to 1.3v the game still crashed on default cpu clocks...

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@StiflerSlays wrote:

@CroL0co holy * dude i did go into the bios and i did see something that said enhanced turbo i think, so what should i set it too if not that, but also if thats the problem why did the game stop crashing for awhile for like a full week when i went back on drivers i didnt crash it was just when they updated it that it started crashing again heres my motherboard https://www.msi.com/Motherboard/Z390-A-PRO

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Just put it on disable if it's enabled.

Can't give you an answer on this one, because they're making changes and adjustments with every new patch so who knows what they have changed... I'm also just a regular guy who knows a bit about hw and overclocking and by eliminating one overclock after another I found what may be causing problems for some people, including myself 🙂

If you read through the last few pages people are also reporting that by adding up some voltage it helped them run the game without triggering the crashes.

@CroL0co what about ssd turbo it says that my mother board also has ssd turbo on it

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@brownieland wrote:
yeah well good thing for those that are able to *temp fix* this problem with a workaround clearly this is not our issue though, its respawn problem which they havent fixed yet....sadly im still stuck with this bad_module_info crap.

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I agree with you, basically all the "fixes" we do are some kind of workarounds, but the problems still exist and they should be fixed. Easier said then done...

If you look at some of the things that helped quite a lot of people out like limiting FPS and increasing voltage/decreasing cpu overclock it is basically all related to stability issues. Less FPS means your system will have an "easier time" running the game and more voltage results in more stability to your cpu overclock. 

The devs said how Apex has several different crash issues and they will be fixing some of them in the next patch, you can read it here.

"In the next client patch on PC we will be addressing some of the known crashes, but there will still be work to do as we haven’t nailed down all crashes yet."

This means that maybe you have more then one crashing problem, maybe you fixed one with the voltage/overclock adjustment, but there is another issue causing you the crashes. I feel your frustration because I was in the same boat (crashed almost every game) until I discovered this "fix" few days ago. However, as long as people provide feedback and the devs actively listen to the community and put their efforts in fixing the crashes there is big hope for a "crashless" game to enjoy 🙂

Update from me on the disabling WER front.
Still only 1 crash in about 40-50 games..
Seems to be holding up!
It's entirely possible that Bad module info covers a number of different root causes and WER buffer overflow is symptomatic of just one of them. 

The overclocking stuff is interesting.
I had a machine custom built for me and overclocked at point of build - 9700K at 5Ghz all cores. I'm reticent to down-clock it purely for the benefit of one game...

Hopefully this is all useful data for the devs to actually implement application level fixes, rather than the various bits of wood and string we've all be applying to our systems to keep it running. 

Still no-error crash to desktops. Often times there aren't even freezes, it just goes to desktop immediately.

Pretty sad to see that the userbase is trying to fix it more than EA themselves.

Its been 1 month since im crashing every single game ! 🙂 

I can confidently say that none of these fixes work permanently.

I have days where I barely crash and others where I crash so often the game is unplayable: crashing when dropping, after dropping, after wiping 1 squad, midway, when there are 3/4 squads left. Its 100% random. Over 100 hours in this game now since launch and I've crashed hundreds of times. I've tried all the bogus fixes out there: 

Nothing. Works. 

Everything is either a placebo or it seems to help for maybe a day or so and then the crashing starts again. I've tried it on multiple pc's with multiple configurations;

i5 4460/i5 6500 combined with r9 280x's: crashes 

i5 4460/i5 6500 combined with rx 580's: crashes

For the record, these are two completely seperate systems, I've tried 4 different rx 580 cards, all brand new out of the box, and every single of one them crashed like no tomorrow. 

It's a shame because this is by far the best shooter I've seen released in the past 5+ years. It has a few issues with netcode/hitdetection but they are quite minor compared to the relentless crashing. It simply sucks the fun out of this game, as it stands it isn't worth playing just because of how aggravating it is to crash this frequently.

To be honest I have never played a game that had crashing issues to this degree. Not even PUBG before it was called pubg(arma and its various battle royale mods) have ever been this unstable. 

Many of my friends have already stopped playing for no reason other than it just sucks to play a game and be booted by a crash so often. This isn't only AMD cards, there are a boatload of players out there with non-rtx nvidia cards that are still crashing, perhaps not to the degree that I am but nevertheless crashing. 

For now I'm done, I'll give it another shot a month or so from now, if it still hasn't been fixed by then onto the garbage pile it goes. 

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@YouBleedThisTime wrote:

I can confidently say that none of these fixes work permanently.

I have days where I barely crash and others where I crash so often the game is unplayable: crashing when dropping, after dropping, after wiping 1 squad, midway, when there are 3/4 squads left. Its 100% random. Over 100 hours in this game now since launch and I've crashed hundreds of times. I've tried all the bogus fixes out there: 

Nothing. Works. 

Everything is either a placebo or it seems to help for maybe a day or so and then the crashing starts again. I've tried it on multiple pc's with multiple configurations;

i5 4460/i5 6500 combined with r9 280x's: crashes 

i5 4460/i5 6500 combined with rx 580's: crashes

For the record, these are two completely seperate systems, I've tried 4 different rx 580 cards, all brand new out of the box, and every single of one them crashed like no tomorrow. 

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I was also annoyed by trying out every possible fix just to eventually start crashing again. However after the cpu frequency/voltage adjustment my game didn't crash for 3 days with 140 FPS limit. As soon as I tried out my old cpu overclock it crashed in the first game, this can't be pure luck or a placebo.

As I can see your cpu's are not overclockable so you can't try adjust the frequency/voltage which might help you with the problem, just like you said the only thing you can do for now is wait until the devs fix it...

I made some adjustement, seems to work too

In origin, property of apex and set the launch command option to: +fps_max 100 (I trie 144 and 130, but it crashed after a while)

In game set Adaptative image resolution frequency to "0"

EDIT: Nevermind just crashed, going back to 60 fps

I have the same issue:

Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x0000000000000000
Faulting process id: 0x295c
Faulting application start time: 0x01d4dc1adb246179
Faulting application path: bad_module_info
Faulting module path: unknown
Report Id: 39cab1b8-c020-430b-b757-1abc1707de39
Faulting package full name:
Faulting package-relative application ID: