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EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
10 months ago

Re: Ban was overturned but still cant log in

Hey @Arolux,

I'm sorry to hear that you've been having trouble accessing the game after the ban has been overturned. You're not doing anything wrong when contacting the Support. The reason they're are asking you for a different email address is to make sure they're checking the correct account where the sanction was applied. 

I will send you a DM with some further instructions to help you sort this out! 

Thanks, 

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