Community Manager

Re: Bug to Link my PlayStation account with my Xbox

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

Your rewards and cosmetics cannot be transferred by linking your platform to a different EA Account. This will just result in your progress being lost.

If you've lost progress you'll need to re-link your platform to its original EA Account to try restoring access. This is not a guarantee but may help restore progress.

We have some additional information about this particular situation in our blog and guides below, but if you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.

Cross Progression in Apex Legends™ (ea.com)

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)