Re: Can’t unlink my old EA account
Hello @LosDanger
Unfortunately, we're not able to help with this issue here on the forums, so I'm afraid in this situation, you will have to reach back out to customer support.
Forum Discussion
7 Replies
The things is I already called customer service many times and they are unable to help. I don’t see how they can’t disconnect an account that I have in my possession even though I don’t have the info at hand. This situation should reach someone higher up in EA because I can’t play on my account which I bought all my games in.
@EA_Montimer Can you (or anyone) chime in here and confirm this is a known issue and we cannot play EA games online forever?
- @BogieSIXX same exact problem, I had an old email about 10 years ago and I no longer have access to it so when they give me the questions to answer I answer the best to my abilities but no matter how I answer them they just say they can't help and they cannot confirm its me. I'm flabbergasted as to why they just won't unlink it so I can just link my new account
@EA_Montimer Can you (or anyone) chime in here and confirm this is a known issue and we cannot play EA games online forever?
Same issue for several customers with differnt games.
https://answers.ea.com/t5/EA-General-Questions/Link-Unlink-Old-New-Accounts/td-p/11604101
https://answers.ea.com/t5/Origin-Client-Web-Technical/EA-can-t-unlink-my-Xbox-Account/td-p/115339
- @EA_Montimer I need help I don’t know what the password for my old email so I can’t change it
Bro so all the hours of grinding for my heirlooms was for nothing? Atleast I haven't bought packs to grind for them like other people this is garbage
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