Re: Can't create a new case

Hey there, 

I'm sorry to hear you're having issues setting up a new case. 

First of all, I'd suggest trying a new email address with a different domain to see if you can set up a new case. If that doesn't work then please try the steps below: 

1. Go to: https://help.ea.com/en/help-home/
2. Select the game you need assistance with or EA App
3. Select "I want to update my EA Account information" 
4. Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

I hope this helps!