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EA_Kent's avatar
EA_Kent
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5 years ago

Re: Connectivity Issues (1 players in queue)

Hi @Vortexalia


Can we also try setting a different DNS on your PS5 to see if that makes any difference? 

You can update the DNS using the steps below: 

1. Open the PS5 Settings

2. Select Network

3. Select Settings

4. Select Set Up Internet Connection

5. Choose Set Up Manually

6. Choose WiFi or LAN Cable depending on what type of connection you're using

7. Select DNS

8. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but I've also seen some people mention that using the public Cloudflare DNS can also help (Primary DNS: 1.1.1.1)

9. Select Done

Let me know if you are still having any of the same issues after that. Thanks! 

13 Replies

  • Still having the same issue 1 player in queues I’m facing this only in rank BR I tried DNS steps mostly everything it’s not working 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @muzammil147

    Have you double-checked your PSN account to make sure you don't have any bans or restrictions on it? 

  • I’m facing this problem on my servers it working in other severs but I’m facing lag, freeze and ping issue. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @muzammil147

    Which datacenter are you normally connecting to? If you change to other datacenters the same issues aren't happening? 

  • My data centre is Singapore, I have tried other data centre like Hong Kong, Taiwan it’s also failed. I’ve tried Tokyo it worked but I’m facing high ping than other data centre which I mentioned.

  • @EA_Kent Hi i have done the steps but it doesnt solve, i cant play the game since september... im in ps4 and my id: KIMETSUXD
    Please if u can help me ill apreciate it
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @muzammil147 

    I see, thanks!

    What type of internet connection do you use? Are you connected over WiFi, or do you use a network cable? 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @muzammil147 

    Got it, thanks. Is it possible to try connecting with a network cable instead to see if that makes ay difference? 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @muzammil147 

    Thank you for giving it a shot!

    Another step that could help would be setting a static IP address for your console. If you need more info on how to do that I'd recommend checking out the Port Forward website. They have instructions on how you can set a static IP address for different systems. 


    If you're able to give that a try please let me know how it goes. Thanks! 

  • @EA_Kent 

    It is not working at all and I have Wi-Fi feature and don’t want to connect through lan, and I have tried step by step still it not working 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @muzammil147 

    If it's at all possible to try connecting via LAN Cable instead of wifi, it might be worth a shot just to test and see if it makes a difference. 

    If you can try it please let me know how it goes. Thanks! 

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