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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Cross play account linkage trouble

Hey @FlowerxPower,

This happened because your content and progress are stored on the EA account, not individual platforms.

Different EA accounts cannot be merged together. If you unlink a platform from one, it will lose the progress that was earned on the original EA account since it's no longer attached.

To restore that progress you would need to re-link your Steam account to its original EA account.

If you're running into any trouble with that re-linking process you can contact support so they can take a look at the account.

2 Replies

  • FlowerxPower's avatar
    FlowerxPower
    2 years ago

    How do I go about getting my progression back because In link setting I dosnt allow me to unlink the steam account for a couple months and it dosnt give me an option to unlink The Xbox accounts. 

    In the pictures below you can see the two accounts i would like to merge and see that it dosnt let me unlink my Xbox accounts.

  • FlowerxPower's avatar
    FlowerxPower
    2 years ago

    Also in the help resources how do I get to the chat with us button because it only shows me the contact email. 

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