Forum Discussion

3 years ago

Solved

Cross play account linkage trouble

I liked my steam account with my EA account that is liked to my old Xbox accounts but instead of giving me my most leveled account it sent to a level 3 account even though both my other accounts with...

EA_Mako
3 years ago
Hey @FlowerxPower,

This happened because your content and progress are stored on the EA account, not individual platforms.

Different EA accounts cannot be merged together. If you unlink a platform from one, it will lose the progress that was earned on the original EA account since it's no longer attached.

To restore that progress you would need to re-link your Steam account to its original EA account.

If you're running into any trouble with that re-linking process you can contact support so they can take a look at the account.

EA_Mako

Community Manager

3 years ago

Hey @FlowerxPower,

This happened because your content and progress are stored on the EA account, not individual platforms.

Different EA accounts cannot be merged together. If you unlink a platform from one, it will lose the progress that was earned on the original EA account since it's no longer attached.

To restore that progress you would need to re-link your Steam account to its original EA account.

If you're running into any trouble with that re-linking process you can contact support so they can take a look at the account.

FlowerxPower

3 years ago

How do I go about getting my progression back because In link setting I dosnt allow me to unlink the steam account for a couple months and it dosnt give me an option to unlink The Xbox accounts.

In the pictures below you can see the two accounts i would like to merge and see that it dosnt let me unlink my Xbox accounts.