Forum Discussion

El_Mr_T's avatar
El_Mr_T
2 years ago
Solved

Cross progression anxiety/help

well i think im screwed. I started playing Apex on console then switched to PC late 2021, however my brother kept playing on my PS4 account as he didnt have a good enough PC to run the game and it wa...
cross-progression
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @El_Mr_T,

    Your progress and cosmetics would be tied to the EA account where they were initially unlocked.

    Unfortunately, this means that if other people had access to your account and had progressed on a platform connected to it (in this case PS4), that progress would also be tied to your EA account.

    I'm afraid we'll be unable to assist in these situations as we do not support account sharing and would not be able to transfer progress from one EA account to another, sorry.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @El_Mr_T,

Afraid not, sorry. Per our User Agreement we do not allow account sharing, and It's not possible to transfer cosmetics from one account to another outside of what the upcoming Cross Progression will migrate.

I can definitely understand you don't feel as though that older stuff is earned as it was unlocked by your brother, but since it was all done on this account, that's the place it will be accessible.

El_Mr_T's avatar
El_Mr_T
2 years ago

i understand, what about all duplicated items, will the be converted in crafting materials?? cause from season 15 to 18 all battlepasses are completed on both accounts. What about progress on the guaranteed heirloom? between both accounts its already pass the treshold of 500 apex packs. Would that also be reset??

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @El_Mr_T

    The duplicate item portion is addressed in the blog here. No crafting materials as a result of duplicates either, sorry.

    I have duplicate content on multiple profiles. Will I be refunded for this?

    Unfortunately, no refunds will be issued for content acquired multiple times. The content will not appear twice in your inventory.

    Your heirloom timer will not reset, and will instead carry over from your highest level account.

    • BinkDeBook's avatar
      BinkDeBook
      2 years ago

      Well this is sad.

      My son log ago started playing apex on our ps4 and now ps5. With the account that was my ps account. So it linked it to my ea account. This was back when apex launched.

      In season 4 I started playing on the pc. When initial cross progress started. And it tied to the same account.

      Now we are both 600+ with multiple heirlooms on each account differently. And stats.

      This will mess up both our accounts since it says forced to combine. I want to keep them seperate

      • no1monkeyman's avatar
        no1monkeyman
        2 years ago

        This is so poor EA.

        I have my PS5 and Xbox account linked to on EA account as I was collecting the different console exclusives and playing on both before there was cross play so I could play with different friends.

        Now you are telling me that I will lose one account??????

        I paid money on both accounts! 

        Xbox founders pack! PAID MONEY!

        Heirlooms! PAID MONEY! I have Wraiths on BOTH!!! PAID MONEY!!!!

        This isnt good enough EA.

        This should not be mandatory. I set the accounts up BEFORE there was cross play.

        YOU NEED TO CHANGE THIS!

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.36,991 PostsLatest Activity: 2 hours ago