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DeymanC's avatar
DeymanC
4 years ago

Re: DXGI ERROR DEVICE HUNG - AMD Radeon RX 5600 XT

Sorry for the delay @EA_Kent 
I've taken some time to try various solutions.
Eventually i've completely reinstalled windows, installed origin, reinstalled Apex, and this same crash is still happening. I don't think there is any other way to try a cleaner start then this.
At this point, if you don't have any other suggestions, i can only wait and hope for fix on this issue, either from Respawn/EA with game itself, or from AMD with updates to graphic card driver.
 

22 Replies

  • DeymanC's avatar
    DeymanC
    4 years ago

    @EA_Kent i think i've resolved the issue.

    I've noticed that when the crash occurs GPU load goes to 100% and GPU clock jumps up too 2000+ MHz.
    I tweaked around with GPU power and clock settings, and raised max voltage a bit. Was around 950 i think, i bumped it up to 1020 mV, and frequency from 1750 to 1820 MHz.
    Allowed fans to spin faster to be able to cool the extra heat coming from extra voltage.
    And the crashes stopped. At least no crashes happened during around 1h play i did. Considering that crash would happen in matter of minutes i think 1h is considerably longer.

    Not sure if something happened with my GPU, or the game started requiring more power from GPU, but this definitely affected the crash.
    I'll post an update after couple of days when i manage to play longer (few hours daily), if the crash happened again or not.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @DeymanC 


    Thank you for the info! I really appreciate it. Let me know if anything changes. 

  • DeymanC's avatar
    DeymanC
    4 years ago

    @EA_Kent 

    No crashes so far. Played around 6 hours all together. I believe that this fixed it.

  • mycelph's avatar
    mycelph
    4 years ago

    Still having this issue, tried this overclock, power limit to 150%. Still random Hung error.

    Apex is the only game this happens with.

    Ryzen 3600 CPU

    Gigabyte 5700xt Gaming OC

  • mycelph's avatar
    mycelph
    4 years ago

    I have previously:

    * Re-installed windows

    * Updated all drivers - Motherboard, GPU etc.  GPU is on (22.3.1)

    * Uninstalled APEX and completely re-installed (Steam version)

    * Tried OC GPU and set power limit via AMD Adrenalin to 150%

    Don't want to speak too soon however i played for over an hour today with no crashes.. however I followed this YouTube video:

    https://www.youtube.com/watch?v=3DOxfN3b8jg&t=39s

    * Yes it has some questionable editing and way to download the ZIP lol

    I skipped the driver update check but did these rest which reinstalls DX11 & 12 and the VCredist C+++ from MS & changes DirectX to log errors from r5apex.exe

    Ill update over the next few days how this goes.

    Thanks

  • Z3PHYR05's avatar
    Z3PHYR05
    4 years ago

    I have been facing the exact same error for at least 8 to 9 months. I started playing in Season 5, it didn't have any issues back then.

    Now, It crashes every 5 mins.

    I have tried :

    1. reinstalling drivers includes rolling back, updating to the latest, and cleaning installation of the drivers.

    2. resetting windows by removing all the partitions, tried both windows 11 and 10.

    3. underclocking the GPU

    4. running the game as an admin

    5. using origin and steam to launch the game

    6. any other fixes as mentioned in forums and youtube

    DxDiag Screenshot is attached

    System Specs :

    16GB RAM ;

    AMD Ryzen 5 3550H

    Nvidia GTX 1650

    Please help me out !

    Thanks

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @Z3PHYR05, 


    Did you also try reinstalling DirectX and the Windows C++ Redistributables like mycelph suggested in his post? 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Z3PHYR05 

    Got it, thanks!

    Have you been keeping an eye on your hardware temperatures and usage while Apex Legends is running? Are you seeing anything out of the ordinary there? 

  • Z3PHYR05's avatar
    Z3PHYR05
    4 years ago
    @EA_Kent The temperatures are maxed at 80C. I have tried limiting fps to 60 too. No change. Sometimes when Cpu/Gpu hit 100% usage, the error appears. Hence I had underclocked the GPU, but it doesn't work all the time. The error reappears every now and then.
  • DeymanC's avatar
    DeymanC
    4 years ago

    Hi @Z3PHYR05.
    I'm not sure how you can manipulate Nvidia GPUs.
    Don't decrease the clock, you can leave it at the default value, but the important part is to try and INCREASE the max voltage your card can take (if you can). At least that worked for me.
    For my Radeon RX 5600 XT, it's around 1020-1030 mV.

    CAUTION: it is possible that you could damage your GPU if you give it too much voltage in a single increase. Continue following steps only if you understand what you are doing.

    Since increasing the voltage will increase the temperature also, do it in steps, and monitor the temperature of the card as you play.
    For example, you can start from the default voltage and increase in steps by maybe 10 mV.
    If the game crashes increase by one step again, etc.
    If at some point GPU starts to crash due to overheating, decrease voltage by 1 step. And that's probably the max voltage it can take without starting to overheat.
    Also if you can, allow your fans to spin faster, so they can cool the extra heat. They will be louder tho, but the GPU will be able to take more voltage.
    If your game stops crashing at some voltage, that's it - you solved your problem and you can leave it at that voltage if GPU is not overheating.

    Hope this works for you (fingers crossed) 🙂


  • Z3PHYR05's avatar
    Z3PHYR05
    4 years ago
    @DeymanC Thank you for the assistance. I'll try and check if this works.
    As I also get a notification from the system that "Application r5apex.exe has been blocked from accessing the graphics hardware"

    Any ideas on that ?
  • mycelph's avatar
    mycelph
    4 years ago
    @Z3PHYR05 After going through all the steps above, I was still having the same issues.

    I could run Heaven benchmark or any stress test for hours with no issues,
    As soon as I played apex i would get this error.

    I began to notice that the error was occurring and crashing the Graphics driver which is what the error relates to and i started searching online why this would happen, I cant remember exactly where i found this however;

    I went into the bios and reset my BIOS to defaults. ** DO NOT ENABLE XMP PROFILE.
    I then played Apex and no crashes in over 2 days.

    I have 16GB of 3600Mhz rated RAM however I have been able to work out that I can set this to 3400Mhz and it doesn't crash.

    Maybe try this an see how it goes but it could be a RAM issue like mine




  • Z3PHYR05's avatar
    Z3PHYR05
    4 years ago
    @mycelph As It is a mobile processor. The bios doesn't have any settings related to xmp profile. Which is present in desktops. Hence i couldn't change that too
  • Z3PHYR05's avatar
    Z3PHYR05
    4 years ago
    @DeymanC Yeah , Dxgi device hung pops up on the screen and notification centre has the application blocked error
  • mycelph's avatar
    mycelph
    4 years ago
    @Z3PHYR05 Is there any over clocking settings for the RAM or;

    XMP： Intel Extreme Memory Profile(Intel Platform)

    DOCP: AMD Direct Over Clock Profile (AMD Platform)

    Either of these settings
  • DeymanC's avatar
    DeymanC
    4 years ago

    @Z3PHYR05  It could be then just a follow-up of the dxgi crash.
    Once you fix the crash, it probably won't pop up anymore.
    Let us know if increasing the voltage of GPU helps.
    Or what @mycelph said about RAM maybe does the trick for you.

  • TheBlackbird_ita's avatar
    TheBlackbird_ita
    Seasoned Traveler
    3 years ago
    @mycelph I disabled XMP but some crashes still occur (even if less frequent and less "bad" - screen doesn't get totally corrupted).

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