Re: EA - Unfair - Network Disconnect & Abandon Penalty!

This is the usual network issues that have been going on since the beginning.

There is nothing wrong with my connection.

I'm only suggesting because of the instability with the Servers/Network, to have EA seriously consider removing these abandon penalties we receive unfairly when the network disconnects us.

THANKS

P.S. It would be great if others reply and let us know if you also experience the same problem?

Search the Forums EA, I'm not the only one, these are just a few links!

Solved: Server disconnect, Unable to return, Penalty Received. - Answer HQ (ea.com)

Solved: Out of sync error got me a penalty - Answer HQ

Solved: Game Disconnect you then put you on abandon penalty - Answer HQ (ea.com)

Solved: DISCONNECTED FROM APEX SERVER THEN GIVING ABANDON PENALTY - Answer HQ (ea.com)

False Abandon Penalties - Answer HQ

Hey @xpl0its most of the threads you linked are showing as solved after basic troubleshooting steps.

Darko

@EA_Darko

I'm trying to explain that my network is not the problem. There has been constant disconnects and server errors in this game since the beginning,  that is the problem(s)!

At some point in time you will get disconnected, and there's nothing anyone can do about this, other than EA improving the stability of their servers.

So, if this ever happens, in the meantime it would be really great if EA did away with the Abandon Penalties when the Network disconnects us.

I noticed a lot more posts on the forum over this issue(s)...

P.S. And to of course be fair to EA, I have done all the troubleshooting steps before in the past, nothing works, or changes, because I'm not the problem. I also have a background of 20 years in IT, I certainly know how to build my own computers, along with setting up and running a proper home network, and I blew almost $300 USD on a Netgear XR500 Nighthawk Router to ensure I'd also have good performance on a router too. 

Servers are so bad. I always get an issue and have to wait 10 minutes. Let’s hope the new season addresses this one way or another. 

I have just been kicked off from the game. I do not mind that as i know currently the game kicks you off constantly but you can reconnect. The issue is that once my whole team got wiped the screed did not load anything and did not allow me to leave to the lobby. It was a ranked game so I don't mind losing point if I did not do so well but I got an Abandoned game status, 10 min penalty and minus 72 points. ( This is Platinum ranked) 

The point loss is what I feel as unfair and hope you fix your connection issues soon. Hopefully I get a point refund ... 

I've already seen quite a few EA answers on this pointing out that nothing can be done to the RP losses and that one should "fix their connectivity issues". 

First of all addressing the issue by pointing out to basically "fix your internet" is quite an outrageous thing to say when the issue is not clearly in user end. At least admit the existing issue and do not try to shift the blame. 

Second, so far the EA answers have indicated the unwillingness to admit that their own inbuilt systems and mechanics do not work as they should and result into unfair penalties given out in these kind of circumstances. In short in my opinion this says to me that They are sorry, but not sorry enough to actually give a fair solution to the issue. 

Whoever who needs to see these feedback are either not clearly seeing them or they choose not to actually care for the player experience. Pushing out game content and cosmetics (obviously for $) should not be a priority if your game becomes unplayable and unenjoyable after every update - it doesnt take a MBA in Accounting to understand what happens to your revenue when the player base becomes tired enough. I wish that some day this would be taken actually seriously - sadly this is nowhere even close the case among any of the largest game companies. 

hahaha its always "our connectivity" and not your servers right? even if its so blatant

i love how your quick to say its your connection when i have giggabit speed and in any other game i play i dont have issues its only call of duty and this game that i have issues with and i play ALOT of different games i went all day playing pub g not a single problem but then i switch over to apex and bam second match i get a disconnect and my girl (who also plays apex) doesnt get kicked from her match and we are both hard wired in the same room and sometimes itll happen to her and not me so explain that one sir

yea and i have no known problems. even thou EA games kicks me out just once in a while and gives me penalty -.- fix it ..............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

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Living far from servers doesn't help this situation either.

Season 12, and I still see major network issues, lag, DCs, etc...

I'm not bothering with Rank, but I assume, seeing how the same problems are here, peeps are getting, I'm sure Abadon Penalites with this network still occurs.

No EA it’s not a problem with his connection you guys blame things on the user instead of trying to fix it? that’s a real good strategy for getting new players lmao you can restart your router and reconnect to wifi 1000% times i’ll still get kicked out of a match for being “out of sync with server” then a 10 minute delay it literally just send me to the lobby every other game works fine my connection isn’t the problem it’s something on apex’s end that needs to be fixed but of course you won’t do * about it * your game you don’t even care enough about the people who play it to fix it

The fact you can get an abandonment penalty for connecting issues and not pressing quit in game is a major flaw.

I am trying to report a bug in your game because my account is getting ruined by your servers(I am getting disconnected and then getting AFK penalty like I left the game)
Your troubleshooting guides are not helpful as I've tried the steps and I can't find any solution. Your system might get my main account banned because of your issue. I don't know what to say or do but I'm scared of losing my progress and all the money(REAL money) I spent on game. Can you do something about the penalty??? @EA_Darko