Re: EA tells me I need to Call or Chat with them, but no such option is available.
If you need to speak with one of the chat support advisers you may need to play around with the contact subjects in your case setup. This got me to live chat.
You can contact EA live support at
https://help.ea.com/en/contact-us/
Then to speak with a chat adviser choose the appropiate options:
Game or Service eg Origin
Platform eg PC
Topic eg Missing content
Issue eg had content and lost it
Recommended support option will be live chat.
Then you can choose to begin a live chat.
There may be some waiting time.
