Community ManagerHi @TheMadPatter73,
What happens if you start up your PC in a Clean Boot before you launch Apex Legends? If there's something else running on your PC that's causing issues with Easy Anti-Cheat that may help to get around the error.
You can find more info on how to set up a Clean Boot over at the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thanks!
/Kent
tried it but it didint work what do i do now?
Community ManagerHey @CitZ_72,
When you've got the chance would you mind sharing a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks!
/Kent
i hope i did this thing right
[Admin - removed attached MSINFO. The MSINFO has some information that we wouldn't want to be shared publicly.]
hello, im having the same issue as him, here is my report
Community ManagerHi @CitZ_72,
It looks like you attached an MSINFO rather than a DxDiag. I removed this attachment just because this file contains some information that we wouldn't want to be posted publicly. The article that I linked in my previous post should have steps on how to get a DxDiag file rather than an MSINFO. The DxDiag file doesn't have the same information that we shouldn't have publicly visible.
I appreciate you sharing this!
Are you currently running any sort of RGB management software on your PC? If so, can you try disabling that to test and see if that makes any difference at all? We've seen some cases where EAC runs into issues with this type of software, so I am curious if this might be what's happening in this case as well.
/Kent
