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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Email Verification Code Not Sending

Hey @egyptianbunny,

If you're not getting verification codes, are you able to try a password reset? This can help out in situations where your account credentials may need to be re-verified.

If that also isn't appearing for you and you're not seeing those redirected to any junk, trash, or spam folders, our support team will need to take a look at the account to assist further, as we're not able to change or discuss any account details on the forums.

In that case please head over to the EA Help website to open a new case so this can be looked into further, thanks!

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @egyptianbunny,

    If you can't log in to create a case because it's requesting a verification code, you can still open a case without being logged in.

    Try logging out manually (you're logged in to some extent to post here), or using an incognito mode window to try submitting a case. You'll be prompted to log in to create the case but will also receive the option to continue without logging in.

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