Forum Discussion

Re: Email Verification Code Not Sending

Opening a case will not work because it STILL needs a verification code.

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @egyptianbunny,

    If you can't log in to create a case because it's requesting a verification code, you can still open a case without being logged in.

    Try logging out manually (you're logged in to some extent to post here), or using an incognito mode window to try submitting a case. You'll be prompted to log in to create the case but will also receive the option to continue without logging in.