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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Engine Error: FS_CheckAsyncRequest


Under investigation. Accepting as solution for visibility purposes only.

Hey everyone,

Thanks for the posts! This is something the team is aware of and looking into.

In the meantime however, if you're currently running the DX12 version of Apex please try switching back to the DX11 version or changing to a higher model detail as a temporary workaround since we're seeing this predominantly affecting players using the current DX12 beta.

As a reminder, if you're looking to check out the DX12 beta you can do so with the following steps, while swapping back to DX11 would just involve removing these commands.


How to try DX12

A graphics card with a minimum DirectX Feature Level of 12_0 is required to launch the game with DX12. To determine your Feature Levels, open the Run dialog (Windows Key+R) and type “dxdiag”. Feature Levels are listed in the Drivers section of the Display tab.

EA App:

  1. From “My Collection”, click on the three dots in the upper right corner of the Apex Legends tile and select “View Properties”.

  2. Add "-eac_launcher_settings SettingsDX12.json" in the text box under “Advanced Launch Options”.

  3. Click “Save” and launch the game normally.

Origin:

  1. From “My Game Library”, right click Apex Legends -> Game Properties -> Advanced Launch Options

  2. Add "-eac_launcher_settings SettingsDX12.json" to Command line arguments

  3. Click “Save” and launch the game normally

Steam

  1. From your library, right click Apex Legends, and select Properties.

  2. Add "-eac_launcher_settings SettingsDX12.json" to “Launch Options”

  3. Close the properties window and launch the game normally

25 Replies

  • This problem seems unlikely to happen in the shooting range.

    but happened in rank everytime in my experience.

  • sir, it's better to fix this game, don't even tell us to do things that are not clear. I'm very annoyed when playing rank, it always crashes. Please fix the game, don't just give us a code or tell us to go down to Direct11, that doesn't make sense, all we need is for you to fix the bug. that's all, I've repaired 6 times this game is the same
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @chyxo5,

    Our team is indeed working to get this fixed up. 🙂

    The workarounds mentioned earlier are a few steps that may allow those affected to continue playing while the team is working to correct the issue itself, not as a replacement for a fix.

    Repairing doesn't seem to have any effect on this particular issue as you've noted, so switching to DX11 or increasing your model detail so it's not using the low settings are two ways to potentially avoid this particular issue while it's being worked on, thanks for hanging in there in the meantime!

  • its-raijinmaRu's avatar
    its-raijinmaRu
    2 years ago

    I know this might sound absurd, but I am getting the same error as anyone else on this thread but I noticed something. I tried with all different model settings, but the game always crashes when it tries to load the model of the 30-30 repeater. I tried to get close to one on the ground several times and as soon as it goes inside the FoV the game gives the error. I hope this helps in solving this because it is ruining my gaming experience right now.

  • How am I just now getting this issue, trying everything and nothing works??

  • 662244662244's avatar
    662244662244
    2 years ago

    I have this error today when I open the rank game, this error is happening after a short update

  • Photon000's avatar
    Photon000
    2 years ago

    I've been playing pubs duo all day.

    I haven't enabled DX12, and my models are set to high already, so I can't increase that.

    Got the crash once on Olympus, twice on King's Canyon so far. 

    No one in my team interacted with any beacon scan. Just happened once when we were looting through Hammond Labs, once when a team pushed us outside containment, and once just after I died, next to Market.

    Not sure what causes it, or what I can do to fix it. @EA_Mako 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @Photon000,

    Thanks for the additional details.

    This is still being investigated, though if the current workarounds don't apply in your situation I'm afraid we don't have others to try at this time.

    Thanks for hanging in there in the meantime.
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @Photon000,

    Actually ran into this myself a few times last night, with the same fix of repairing through Steam seemingly doing the trick as well.

    Glad to hear that helped out for you, thanks for the update!
  • Hey Yall,

    So I have had the same issue, happened 3 times over ranked, now am banned for noone knows how much time due to this error and still even with the files thru steam it couldnt fix it. 

    I load the game, I drop down to play, 1 sec and i get the error, what else I can do to make it work?

  • Stop posting this, it's not helping in the slightest. After the update you guys pushed out recently this started happening. So I don't think it's model detail I think you guys need a new process for updating things. Everytime you do it causes problems and the game runs like crap on dx11. So I can't play the game and get abandon penalties so please with all due respect. Fix the problem please.

  • Having the same issue, once last night and my first game tonight. Error.png and DxDiag.txt for reference.

    Error.png

  • XHelperZ's avatar
    XHelperZ
    Hero
    2 years ago

    Hey guys,

    So, it seems that a second instance of this issue has started manifesting.

    Same error, different cause.

    The DX12 issue is still being looked into, though it seems like they've got a patch ready.

    Though with the recent update it seems like some players are getting the same error despite them playing on DX11 and whatnot.

    It seems like this issue primarily happens when loading into a match, though it's possible that there are some other triggers.

    This issue is also being investigated, though no ETA has been provided.

  • MoreJIa's avatar
    MoreJIa
    2 years ago
    @Photon000 i had 5-7 games, i mean i tried to play, but i crashed at least 15 times.
    while the game was not launched i tried the verifying thing in steam and it helped.
    the path is right click on Apex in library => properties => Local Files => Verify integrity of game files...
  • Jaytake74's avatar
    Jaytake74
    2 years ago

    Hello ! I'm really desperate. I can't play Apex at all anymore, and I get this error code Engine Error: FS_CheckAsyncRequest every time I launch a game, most of the time after the character selection when it's time to jump but also sometimes even in the menu.

    I've tried everything: reinstalling the game, reinstalling the GPU drivers, adding the command line at launch (DX12). Launch the game from steam installed on C:, from EA installed on C:, repair game files, change graphics settings, format my C: drive and reinstall windows, install windows on another hard disk, reinstall windows and test with my old GPU... I've hit a dead end, and I should point out that all my other games run without a hitch.

    I have an I5 13600KF, 32Gb Ram, RTX 6950 XT. I've been seeing this error appear progressively for a few months now. At first I had crashes 1 game out of 10 games, and it slowly got worse, then since the last update I simply can't play at all. Important information: with each crash, when I restart the game and it doesn't crash again immediately, the game jerks for about 10 seconds and so does the FPS counter, then everything returns to normal, regardless of the GPU used.

    Please help

  • FIXED! it was because of my AMD free sync compatible monitor. It activates automatically when drivers are installed. I disabled it manually in AMD software i dont have crashes anymore. Hope this will help someone

  • I am still experiencing the same problem. I have tried everything listed below, but the problem persists and the game crashes multiple times in one match.

    In addition, Windows itself crashes sometimes, and a blue screen is displayed.

    1. Use of DirectX 12 (Using DirectX 11 also not working)
    2. Clear cache files and Verify game files
    3. Clean boot of Windows
    4. Launch Apex as administrator
    5. Reinstall game
    6. Switch Nvidia game-ready drivers (536.99, 537.13, 537.34, 537.42)
    7. Lower graphics quality and FPS
    8. Clear startup options

    The configuration of the PC I am using is as follows:

    1. OS: Windows 11
    2. RAM: 32GB
    3. GPU: RTX 4090
    4. CPU: Intel Core-i9 13900k
    5. SSD: ITB (M.2)

    The timing at which I have confirmed that the game crashes is as follows:

    1. When loading a map
    2. When looking down from a dropship
    3. When descending using Valkyrie’s ult or escape tower
    4. When combat begins
    5. When Bangalore’s smoke is rendered

    The map and game mode I play also affect the likelihood of crashing.
    Olympus > Kings Canyon > Broken Moon > Worlds Edge 

    Battle Royale > Control > Team Deathmatch = Gun Game


    From all of this, I think that the crash occurs when the amount of objects being rendered exceeds a certain threshold, but I have not been able to find a clear solution. 

    Please let me know if there are any solutions.

  • Jaytake74's avatar
    Jaytake74
    2 years ago

    Hi,

    First, Try an older screen or TV. This solved the problem instantly for me.

    Then i looked at my new screen specs, check if it's compatible with AMD freesync or G sync, disable any type of framerate sync functions from the drivers settings. Any type of framerate sync in the game settings as well.

    I had exactly the same thing and it solved my problem immediately.

  • Thank you for your quick reply.
    I have tried your advice, for example, disable G-Sync, Nvidia Reflex, use older monitor, and so on, but It did not work for me.
    Apex 3 out of 5 times crashes when it is terrible so I can no longer enjoy the game.
    I will stop playing APEX until this error is fixed.
    I hope I can back Apex soon.

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