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Community Manager

Re: freezing apex legends

I saw a similar report recently where disabling audio enhancements in Windows actually helped stop this from happening. Would you mind giving that a try to see if it makes a difference for you? You can disable enhancements using the steps below:

1. Open the Windows Control Panel

2. Click Hardware and Sound

3. Click Sound to open the Sound Properties window

4. Right-click your default sound device (it will have a green check mark)

5. Click Properties

6. Click the Enhancements tab

7. Check the box that says Disable all enhancements

8. Click Apply, then click OK

Try running Apex Legends again after that. Let me know if you're still seeing any freezing or stuttering afterward. Thanks!

10 Replies

abzolv
4 years ago
Just tried it, took a game before it started up freezing again.
EA_Kent
Community Manager
4 years ago
Hey @abzolv,

Thanks for giving it a shot.

Would you mind sharing a DxDiag when you've got the chance? You can find more info on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread. Thanks again.
abzolv
4 years ago
Here's my dxdiag text file
DxDiag.txt99 KB
abzolv
4 years ago
Dxdiag file attached here
DxDiag.txt99 KB
6Iock6a6y
4 years ago
@EA_Kent My games been randomly freezing and unfreezing, and also having very high packet loss since the monsters within event, I've done everything I could do, so I think it might be server sided. I go into more detail on both of my post. Anything else that I can try to do?
EA_Kent
Community Manager
4 years ago
Thank you for the updates!

Looking at the DxDiag you attached I noticed a few Windows processes in the error logs. Have you tried running the Windows System File Checker to see if that helps? If there are any issues with corrupted Windows files that might help with this.

For more info on how to run the tool check out the Microsoft Support website. Let me know if you're still having any issues after that. Thanks!
abzolv
4 years ago
I ran the windows file checker and it still hasn't fixed itself. Huge disadvantage when playing and very unenjoyable.
abzolv
4 years ago
No freezing happened for around a day and then it came back just now and I died because of it. It's really frustrating, wondering if you have any more possible fixes?
EA_Kent
Community Manager
4 years ago
@abzolv

Thank you for giving it a shot!

Have you been keeping an eye on your hardware usage and temperatures while Apex Legends is running? If so, are you seeing anything out of the ordinary there?
FoxTrotFPS
4 years ago
I checked my task manager when the game froze, my memory keep going up to 75% or more, any chance it could be the RAM that not working well or smth?