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EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Gift card redeemed but no coins received

Hi @FURYisOG,

I'm sorry to hear you haven't received the Apex Coins you purchased. 

As you mentioned, you purchased the coins through Steam, I would suggest that you try accessing the suing EA App as sometimes launching the game directly from EA App help to push through the purchase. If after that you still did not receive the coins, then please contact EA Help Support. I see that you already contacted them but we're unable to add them manually to your account, however the EA Help support should be able to assist you with that after you provide them a proof of purchase. 

2 Replies

  • FURYisOG's avatar
    FURYisOG
    2 years ago

    Hello and thanks for your reply. I have installed the game through the EA  app and  started it up and I still do not have my purchased coins. I have already contacted EA support chat and provided them with the proof they need. Any other suggestions would be appreciated.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    If the coins didn't come through when you launched the game via EA App, then you would have to contact EA Help Support once again as they will have to verify the proof of purchase and add it manually if possible. 

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