Forum Discussion

Re: Got banned yesterday for no apparent reason

Hey @Wereshark24 

If you think you've been wrongfully banned you can contact EA.

If you've received an Apex Legends ban make sure you choose Apex Legends when you're asked for the product.

If your EA Account has been banned select Origin as the product.

Please get back to me if you experience any issues with this.

Hope this helped

CompleatBeet_963

15 Replies

  • xxM4yhemxx's avatar
    xxM4yhemxx
    5 years ago
    @CompleatBeet the response its the same as wereshark post, like an automacic response. im kinda mad with that sort of communication
  • My mistake @Wereshark24. I see you've already contacted EA.

    Unfortunately there's not much that can be done if they have "confirmed" you were involved in cheating.

    The best way to change that would be to post some foolproof evidence that you were not involved in cheating. If you cannot provide this then I'm afraid you most likely will have to say goodbye to your Apex Legends account.

    CompleatBeet_963

  • Wereshark24's avatar
    Wereshark24
    5 years ago

    @CompleatBeethi well i already did a stream (on discord) about saying goodbye to my apex account (few hours after this posted) and my grinding getting 100 apex packs which ended with 67 packs and i open it all with my friends on discord (and irl) they still think my ban is just absurd and unjustified since they know me before apex and i been playing games fairly since thats like common sense for multiplayer games and apex is pretty much the first ever game i got banned (and banned falsely) and a friend even trying to contact hideouts (aka conor ford the apex security expert) but no response from him but like you said its pretty unfortunate that they "confirmed" me cheating even tho i still think this must be a mistake (likely false positive) i just want information about how i got into this situation in the first place because again i never do exploits,cheating etc if i were cheating i'd get banned on other game. but as for now i been playing some new and old games such as valorant,overwatch and pubg as alternative for playing apex.

    i have to say thanks apex legends for giving me good memory,moments and gaining some new friends along my journey until now which is my end (and i wont be making an alt to play this game again because im done with this game)

  • @Wereshark24 If you're 100% sure you were not involved in cheating then you can try contacting an AHQ Community Manager like @EA_Kent or @EA_David and see if they can help you any further.

    Also do you happen to have any recorded footage of the ban? And any recorded evidence of you not cheating? That could be very helpful when contacting a Community Manager about the ban.

  • Wereshark24's avatar
    Wereshark24
    5 years ago
    @CompleatBeet sadly nope because that happen when i was playing training just for warm up and had fun with a friend (basically 1v1 and etc) after we queued to trio and loaded into the match which i got banned out of nowhere

    but i have some records how i play in form of instant replay
  • @Wereshark24 I'd strongly recommend sending an AHQ PM to a Community Manager and send any footage that could help you to them as well. Make sure you explain that you've contacted Terms of Service as well.

    Good luck!

    CompleatBeet_963

  • xxM4yhemxx's avatar
    xxM4yhemxx
    5 years ago

    This looks like a huge nonsense, what happened if my account got hacked? i am not getting any additional information from ea support...

  • @xxM4yhemxx yea thats the concerned part for most peeps but tbh i dont get any suspicious activity so my account is pretty much unlikely that to happen to me since i use pw manager plus it'll notify me if my account got breached and not just from ea but "have i been pwned"

    but we can agree that we actually want information and answer why we both got banned and not just automatic bot reply nonsense
  • xxM4yhemxx's avatar
    xxM4yhemxx
    5 years ago
    @Wereshark24 what happened in my case was...i was playing on my smurf account, after that i connected my main...1st thing i saw, Loba was picked as main character ( didnt played with her at all in my last session) and some of my other skins were changed...after that, ban
  • @xxM4yhemxx ah so seems like your main account got compromised

    well mine is basically normal because my main (this account) and only account i have because i dont like smurfing
    everything is just ordinary like nothing is change like last time i played and a friend entered my party because he have no one to play with and we decided to play training and the game plays as normal (well you know the whole story and after we left and decided to play trio the ban hammer appeared out of nowhere i cant even play anymore and kinda wish i recorded the whole thing so i can use it as proof that i didnt do suspicious activity like playing exploits nor using cheats/hacks )
  • xxM4yhemxx's avatar
    xxM4yhemxx
    5 years ago

    most likely, i have changed my password and ser the verification through text messege, lets see...its definitely a breach on my/their system

  • xxM4yhemxx's avatar
    xxM4yhemxx
    5 years ago

    Btw, i strongly recommend to set the verification through text or similar