Forum Discussion

Re: How do I fix an invalid EA account?

Good evening everyone,

I am struggling with the same issue and I am unable to connect with EA customer service for the past 24 hours. There are no chat options. The problem I am having is that my EA Account is linked to an email that is no longer in service. Therefore, I cannot log into it or change the password to recover my account. Does anyone have a direct link to the account recovery web form? I haven't been able to reach it on my own-only through online customer service chats. 

4 Replies

  • @LionsPath

    If you don't have access to this @mail account then please follow the steps below to change it.

    1. Go to http://help.ea.com/account-recovery/web-form and make sure you are logged out.
    2. Here put in a first/last name you feel comfortable with (can be anything).
    3. Important! Put in an email address you DO have access to for communicating purposes (do NOT put in the email of your lost account or else we won't be able to reach you).
    4. Click next.
    5. On the form, please fill in at least 4 of the fields to help us prove you are the owner of the account. More is always better of course. We will use this to determine you are the owner.

    If you can still login on the console like normal and want to use the IP be sure to use ‘what’s my IP?’ on the console so the IP is the same you are still playing on.

    Once that's been filled in it will be sent to our account recovery team. They will get back in touch with you via the email and will mention the next steps you need to take to get your primary mail updated. This can however take up to 3 days or longer depending on how busy it is.
  • LionsPath's avatar
    LionsPath
    5 years ago
    @Pecha81Killzone Thank you for the step by step advice! The only other problem I am now facing is that when I click on that link and fill in the info, the page says "Sorry, No channels are available"
  • Pecha81Killzone's avatar
    Pecha81Killzone
    5 years ago

    I spent a total of 5 days solving the problem

    It was hard for me, but I went through it)

    Hi everyone, who has facebook, go to EA Help, Send a message (online chat)

    https://www.facebook.com/EAHelpHub/
    Explain your problem there, they will tell you what to do

    I had the same problem as everyone
    I was helped to restore my account
    Everything is good with games and achievements

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 3 minutes ago
40,012 Posts