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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Huge lag spikes and freezes

Hey @SaiHoHk

We've been looking into the performance issues that some people have been seeing since the 9.1 update. I've also heard some cases where lowering your mouse DPI can help with stuttering, so that may also be worth a shot. 

It also sounds like this could be connection-related. If the ping is spiking it could be causing the game to hitch up. Can we try running through some other troubleshooting to see if we can help stop it from happening? 

I'd recommend starting off with the basic connectivity steps from the EA Help website first. If it keeps happening after that check out the PC-specific steps as well. Let me know how that goes once you've had the chance to give it a shot. Thanks!

9 Replies

  • hi, thank you for your reply. I've tried the method that you provided. Nothing seems working so far. 
    My screen is still tearing while gaming. I've switched the v-syn to "adaptive" and it helps a bit but the problem is still here.
    Please let me know if there is anything that i could do to fix this 🙂 

  • @EA_Kent hi, thank you for your reply. I've tried the method that you provided. Nothing seems working so far.
    My screen is still tearing while gaming. I've switched the v-syn to "adaptive" and it helps a bit but the problem is still here.
    Please let me know if there is anything that i could do to fix this Standard smile
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @SaiHoHk


    Thank you for following up!

    When you have the chance could you share a DxDiag so we can take a look? You can find more info on how to pull one up at the EA Help website. Please attach the text file here once you have it. Thanks again!

  • ToxicIndustrials's avatar
    ToxicIndustrials
    Seasoned Novice
    4 years ago

    I had a similiar problem and i think i fixed it. My texture streaming budget was set to 2 gb. The textures near by were loading slowly and the textures changed the resolution from low to high all the time. This was followed by lower FPS, stuttering and less cpu & gpu load. When i set the streaming budget to "none" the problem was fixed. Normal CPU & GPU load again, stable FPS. Maybe it´s an individual problem of mine but this is new tho. Seems like Apex messed up some CPU related programming this season.

  • This is the DxDiag file. 

    Thank you so much for your time. I got a little depressed and haven't played Apex for weeks after this issue came out

    just a little head up. This issue only happens mid-game through and usually the first few games are totally fine and smooth. 
    I've checked my pc and I'm sure there is no over-hearting problem.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @SaiHoHk 

    Thank you! I appreciate that. 

    When this happens have you noticed anything weird with your CPU, RAM, or GPU usage? 

  • @EA_Kent

    3 weeks ago when I first post'd this.
    CPU GPU usage : 30% in game

    Now :
    CPU GPU usage : 60-70% in game

    seems like the "usage issue" has been fixed from the last patch.
    other than that. the lag spike issue still remain ☹️
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @SaiHoHk 

    Thank you for the update!

    Do you play Apex Legends with no framerate cap? If so, can you try removing the uncap command to test and see if that makes any difference? If you're able to give it a try please let me know how it goes. Thanks again!

  • xDoonz's avatar
    xDoonz
    4 years ago
    @ToxicIndustrials I've this problem, and my only FIX is NONE Texture Streaming Budget! When I change to 2gb+ my Ping(MS) spikes and the game starts to freeze and lag.
  • spiderjock64's avatar
    spiderjock64
    Rising Novice
    5 months ago

    I've had these problems for months,

    Ea support will not help you. They will just say it's a you problem when it's clearly not

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