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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Re: I lost my old settings

@YasserChani Do you notice this happen after any updates or other changes to the device?

4 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @YasserChani Do you know if you connection should be solid like @Tradables suggested, also to check do you have any running anti-virus on the device to allow Origin and Apex through?
  • Tradables's avatar
    Tradables
    4 years ago
    @YasserChani Check in the anti virus approved or denied softwares and applications (can even do this for your firewall as well)
    And look for easyanticheat.exe and r5apex.exe
    This is easiest if you go to the download location of the game. Both of these applications are In the same folder.

    Make sure they're set to approved in your anti virus and click OK. And try re loading up apex once again. PC may or may not request a restart to apply changes depending. These situations vary but a restart once in awhile doesn't hurt.

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