Forum Discussion

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
7 years ago

Re: Infinite Download loop

Sorry to see that you are having issues @KOR_ChiefEditor.


Can I ask you to ensure that the ports for Origin are open on your router: 

  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 29900

Once done, try the download again and see what happens.

Let me know how you get on.

Darko

5 Replies

  • How the hell do I change that ? My download speeds are stuck at 24 kb/s max whilst my internet download speed is around 40 MB/s. My game downloads for 3-4 days whilst I can watch 4K 60 fps videos on YT without any issues. WTF ???

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Best thing for it @NedaGarib is taking a couple of minutes and trying the following steps:

    • Disable all background programs on your system (including Steam). You can also do this with a clean boot
    • Temporarily disconnect all other devices that you don't need from your network
    • Use a wired connection
    • Make sure Origin is accepted in your anti-virus and firewall
    • You can also try using Safe Mode Downloading via Origin which is under Application Settings, Advanced

    Let me know if they make a difference.


    Darko

  • I have tried these steps before. Btw the safe mode makes my download pause to 0.00 and won't go. I also got in contact with the support team and followed 3 different methods but nothing seems to work. I even reinstalled windows from how pissed I was and I got the same result. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    This would point to a system issue @NedaGarib, I just tested Origin on a number of machines there and had no issues on any.


    Try disabling your anti-virus and Firewall to see if it helps?


    Darko

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 3 hours ago
39,096 Posts

Recent Discussions