3 years ago
Linux players getting banned
Edit: Looks like they fixed the issue causing the bans. Edit 2: EA is reversing bans and sending out emails letting you know. Yay! Hello, I believe myself and a few others got banned for just playi...
The same thing also happened to me. piewhat and I were discussing the issue on reddit along with the others mentioned in the first post. The commonality between all of our bans seems to be that we're playing on Linux (official support, think Valve's Steam Deck). Some of us are using Proton-GE for the patches to improve performance and other quality-of-life improvements. Some of us were also using things like MangoHUD for displaying the fps, frametimes, etc. and other overlays which draw over the top of the Vulkan screen buffer.
None of the pieces of software or configurations can be used for cheating though, all of them are legitimate ways of playing the game. These are legitimately false bans which have been applied with practically no recourse as EA Support just denies the appeals without doing a full investigation like is said. None of us are using external tools, abusing glitches/exploits, disrupting the game or EA services for other players or giving ourselves an unfair advantage.
This issue needs to be forwarded to someone at Respawn or EA who can look further into the matter. This isn't affecting just one person, this is several people all who have spent time & money on the game.
I know that this is not the answer you are looking for here. However on the forum no one can help with account issues like bans and or suspensions.
For that you will need to contact the ToS team or and advisor at EA help.
https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/
I hope that you get things figured out. Wishing you the best of luck.
@Asmodeus566What would you recommend if EA Support just blindly declining the appeals without a proper investigation? There are several people affected by this issue and the recommended course of action is useless since there's no "full investigation" being done.
@ADAMPOKE111 @piewhat and all others in the thread.
I flagged this issue to a CM, wish there was more I could do to help.
Hang in there.
Any new information about any unbanned account? I was falsely banned and sill getting letters "We have performed all investigations etc" When they unban me? I was banned 26 of february.