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Citronll's avatar
Citronll
2 years ago
Solved

Lost all of my Switch Champions Edition progressions after cross-prog

Hello, I was playing Apex legends both on  Switch and PC. My Nintendo account has never been unlinked from my EA account. When I got the cross-prog pop-up mid november, I did not get any of my NINT...
cross-progression
  • Citronll's avatar
    Citronll
    2 years ago

    @EA_IlliumHi, this is my only EA and Nintendo account.

    Accounts were linked on October 26th 2023 near noon, East time , and not after the 26th.

    EDIT  FEB 2TH 2024 : Wow ! I just connected back on my PC and I can finally see my Champions Edition content !! Have not played for the week because I was out of town for work, what a nice surprise ! Have not verified yet if i see my bonus 1000 apex coins on my Switch, but I don't mind for those as I wanted back my legends and exclusive skins.

    If it's because of you, Thank so much @EA_Illium because EA support told me to wait with no E.T.A time.

  • Citronll's avatar
    Citronll
    2 years ago

    Good luck to everybody using EA Help Email/chat feature. I talked to around 5 indians representatives in the last 24h and none of them have been usefull, always asking the same repetitive question and can't help anything. Can't even talk to a supervisor

    Guess a formal complaint with my consummer protective act is the next step. Paid 30$ for a special edition to lose all content is not fun.

    • mikygiordy23's avatar
      mikygiordy23
      2 years ago

      Hi,

      I have the same issue and none of them halped me. I opened a lot of tickets and chats, but nothing happened.

      I think we lost our money.

      The only thing I can say is that I wil never play this game again, I'm done with this company!

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @Citronll 

    Aside from missing the items from the Champions Pack what else do you not notice on your PC?

    Also, to confirm do you still have access to the content on the switch?

    • Citronll's avatar
      Citronll
      2 years ago

      Hi @EA_Illium 

      Thanks for answering

      On the PC, I don't see any Of my switch Champion edition ( legends unlocked and special skins )  . Only my PC items and Apex remaining from BP and a previous purchases in September.

      When I play on my Switch, I see the exact same thing as if I was playing on my PC. I don't even see the 1000 apex coins exclusive to the Switch on it also.

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        2 years ago

        HI @Citronll 

        Thanks for the additional information. 

        To confirm for the Switch account, was it ever linked to a former EA account before the one it is currently tied to? If so, your progress and items would be on the older EA account as progress/items are stored at the EA account level. 

        If not, to confirm did you link the Switch account to its current EA account before or after Oct 26th, 2023? 

        Thanks!

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