Forum Discussion

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Lost Apex Legends account progress

@Khylalo 

If you are unable to access the email address registered to your EA Account it would be best to get in touch with the Account Recovery team. They'll verify the account with you and work on getting that email address updated. 

To set up a case with them fill out the account recovery webform over at the EA Help website. The team will follow up with you via email as soon as they can. The form asks you to provide an email address where they can reach you, so be sure to enter an address you can currently access. 

/Kent

2 Replies

  • Khylalo's avatar
    Khylalo
    5 years ago

    Thank you so much, sir! Yes, I already processed the account recovery, and I'm waiting for their response. Thank you! Have a nice day and please be safe! 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Khylalo 

    You're welcome!

    Hopefully you'll be back up and running shortly! 👍

    /Kent

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,474 PostsLatest Activity: 2 hours ago