Forum Discussion

Community Manager

Re: Lost Apex Legends account progress

If you are unable to access the email address registered to your EA Account it would be best to get in touch with the Account Recovery team. They'll verify the account with you and work on getting that email address updated.

To set up a case with them fill out the account recovery webform over at the EA Help website. The team will follow up with you via email as soon as they can. The form asks you to provide an email address where they can reach you, so be sure to enter an address you can currently access.

/Kent

2 Replies

Khylalo
5 years ago
Thank you so much, sir! Yes, I already processed the account recovery, and I'm waiting for their response. Thank you! Have a nice day and please be safe!
EA_Kent
Community Manager
5 years ago
@Khylalo

You're welcome!

Hopefully you'll be back up and running shortly! 👍

/Kent
Lit_Lizard7519
Newcomer
21 days ago
Hey apex legends my name is Dylan but my account number is Lit_Lizard1798 on apex and I lost my login email cuz it was an email of my friend that is no longer with us and I wasn't able to get the login for it cuz I was new to the game and I spent alot of time and money into the game that it breaks my heart cuz I played this game ever since I seen it in beta and I loved your guys game so much cuz lifeline was my favorite character I wish there was something u guys could help me with cuz I'd love to be able to have all my old items again if there is anything you guys could do I would love to hear something my email is [edit: email address removed]
If there is anything u need for proof I have the lifeline heirlooms with my guardian angel skin cuz it was amazing I have the reindeer skin for Octane best Christmas skin btw ❤️