Forum Discussion

Rising Ace

Re: My EA account was banned by mistake

@nstWsat9pUa Most likely someone tried to access you account or manage to gain access to your account and did something that caused your account to be banned.

I would recommend you speak to an EA advisor first and have them check your account to see if someone other than you tried to or managed to have gained access to your account.

Make sure to include the emails and any other evidence related to this issue so that the EA advisor can help you further. And also make sure to use live chat since it is much faster.

https://help.ea.com/en/help-contact-us/?product=ea-app&platform=&topic=resecure-hacked-account&category=manage-my-account&subCategory=hacked-account

Reply if you need any more help.

3 Replies

EA_Barry
Community Manager
2 years ago
@nstWsat9pUa

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.
LoboT0mmy
2 years ago
And if they don't answer or answer nonsense like what's happening for linux users?

Please escalate to someone relevant, these ban waves are totally unfair and infuriating
SC3E101
Rising Ace
2 years ago
@LoboT0mmy My EA account was banned back in June by the way even thou I had not logged into my account since May 20th.
Even now I still don't know exactly why they banned me in the first place.