Forum Discussion

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Offline friends

Hey @KC_Smurfette@gawdofstuff

Are you both playing on PC? If so, you are most likely on a beta version of the Origin client. There was a recent update that will temporarily prevent beta users from seeing non-beta users on their friends list in Origin. For more details check out this thread on the Origin board: 

https://answers.ea.com/t5/Origin-Client-Web-Technical/Origin-Client-Update-to-Chat-and-VoIP-Sunset/m-p/8685778#M63389

After the 30th you should be able to see your friends again if they're using a non-beta Origin client. In the meantime should be able to get around this by opting out of beta participation in the Origin client. 

Thanks!

/Kent

23 Replies

  • i did it as you said but not work

    Maybe that i downloaded game from Beta client 

    than after i unistalled origin from beta client and installed on full accses client 

    the game was still On disk but downloaded from Old client so im playing apex with Full accses but it was downloaded from beta user 

    maybe you can find a way

    My problem is same i cant party up with my friends 

  • We are cross platform and having this problem. He is on pc and I'm on ps4. Started when I updated my game today. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @dandyperson1


    Is it this specific friend you're not seeing online, or is it everyone on your friends list? 

    /Kent

  • I am currently having this issue with my brother. He is on pc and I am on xbox. He says I'm appearing offline and in our club, he's appearing offline.  He plays from steam. He unfriended me in Hope's to friend me again but I'm not getting his request and he's not getting mine. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Viper440 

    Do you know if both of your accounts are connected to the same EA Account? 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Viper440 

    Hmm, gotcha. Do you know if either you or your brother's EA Account is set as a child account? 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Viper440 

    Gotcha, thanks! Have you double-checked your Xbox privacy settings to make sure they are allowing crossplay and invites? 

    /Kent

  • All privacy are open. I think I found the solution. I had to delete the saved  data for the game and this made me appear online to my brother on pc and he was available online for me to see as well.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Viper440 

    Interesting, thanks for following up and letting me know! 👍

    /Kent

  • Starting today, i can't see my friends online. Im on the origin platform my friend is on steam. Yesterday everything worked. When he joins me, he appears online.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Dendox93

    There's currently an issue in Origin that's preventing the friends list from working in some cases. The team is currently investigating and working to get this fixed. 

    Thanks for your patience on this while it's under investigation. 

    /Kent

  • hey, I am having the same issues, we're playing on PC. There's 2 person that always appears offline to me (that I know of) both in origin and in game. They can still invite me to party though, because I appears as online/away to them in origin, but I never appears in game even though I am playing the game that they invite me to play.

  • They may have turned on offline mode in origin. Tell them to check there online status from origin client.

  • I'm having the same problem. I'm on PC and my friend is on Xbox. When were in Apex it's showing his status as offline, when he actually is online. This isn't happening for all of my friends. Please help. Thanks.

  • Sandir666's avatar
    Sandir666
    4 years ago

    Me to i play on ps4 and he is playing on switch, hè is appearing offline and we can send friend request but they dont appear at the other.