Re: [PC] Apex crashing to desktop, no error

Aaand crashed again moments ago:

Dump Summary
------------
Dump File: e080d2ee-414c-4577-906f-9a4075ede982.dmp : C:\Program Files (x86)\Origin Games\Apex\Crashpad\db\e080d2ee-414c-4577-906f-9a4075ede982.dmp
Last Write Time: 2/5/2020 12:17:22 PM
Process Name: r5apex.exe : C:\Program Files (x86)\Origin Games\Apex\r5apex.exe
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present

System Information
------------------
OS Version: 10.0.18363

I've just noticed that we all have 32GB RAM. I'm wondering if there is something going on where the system is storing something in memory that the game can't access and it bails? 

i9 9900k

2080 ti

32 gb ram.

I have tried 4 different drivers.

Updating windows.

Played on different windows user.

Regedit fixes.

And pretty much all other well known fixes.

But nothing helps.

Sometimes it crashes right as I get in to a game. And sometimes it crashes after 2 or 3 full games.

I have 9 crash-pad files since I re downloaded the game yesterday and it seems as everyone of them are the same.

I have attached a screenshot of the error found in the crashpad DMP files. 

I had similar issues at the launch of the game (when I had a 1080), I had issues at season 2, small issues with season 3, but the worst so far is season 4.

Here is the error in text:

This dump file has an exception of interest stored in it. The stored exception information can be accessed via .ecxr. (2b38.3d78): Access violation - code c0000005 (first/second chance not available) ntdll!NtWaitForSingleObject+0x14: 00007ffec941c144 c3 ret 0:015> .ECXR Unable to load image A:\Origin Games\Apex\r5apex.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for r5apex.exe *** ERROR: Module load completed but symbols could not be loaded for r5apex.exe rax=00000000094e0000 rbx=0000000000000300 rcx=0000000000000300 rdx=000000000000dd55 rsi=0000000000000038 rdi=000001f861abaac0 rip=00007ff6558ee647 rsp=00000040934087d0 rbp=000000409340e520 r8=000000409340a000 r9=000001f759d85620 r10=000000000000094e r11=0000000000000000 r12=0000000000000300 r13=000001f759d8d648 r14=000001f75a07b720 r15=000001f759db0634 iopl=0 nv up ei pl zr na po nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246 r5apex+0x23e647: 00007ff6558ee647 f30f597f0c mulss xmm7,dword ptr [rdi+0Ch] ds:000001f8`61abaacc=????????

I get " invalid HTML was found in the message body." When trying to publish this on EA so to see the full error message look at the image attached.

@VT41  i Dont, I am on 16gb, i78086k and 2080 ):

my game is crashing lots to and mom said she thot it was from me playing to many games lol but I think something happened before the new patch during sorei. I think I might go play run from tarkov because my friend daniel said it does not crash as many times as apex lol but I will try it and see @VT41 if you find a fix let us know because then we can all fix and play the game together maybe add me and we can see if we still all crash possible team names are crash bandicoot or crash into me lol

Game is just infuriating now, 10 kills in and bang another crash.

Thing is the respawn developers dont care as its been going on for ages

exactly same System 2080Ti I9 9900K ... keeps crashing.. tried over 3 different drivers... new fresh OS install.. nothing helped.. i don't have any hope das we get help..

All I'm seeing is people with very high end systems crashing.

2080, 2080Ti, 1080Ti.

not many report of GTX 1050 crashing...

One of my friend is running the game fine with the Asus RTX 2070 ROG STRIX OC, i9 9900k, 32GB 3200Mhz.

We run pretty much the same softwares, voicemeeter, Discord, etc etc.

I have an Asus RTX 2080 ROG STRIX OC, i7 9700k, 16GB 3200Mhz.

He never crashed.

I crash all the * time.

No clue why.

Anyone running any overclocks on there systems?

GPU CPUS?

i9-9900k

RTX 2080TI  FTW3 HC

64gb ram.

Can't finish a game keeps crashing.

But in my case it locks my entire computer up and I need to force restart. "CTRL ALT DEL" dose not work a complete computer freeze happens. Just stays frozen on the APEX screen no blue screen or anything only started to happen after update.

I have overclocks on both

GTX 2060 Super +

i5 9600kf clocked to 5ghz 

Crashing every other game

IT HAS STARTED CRASHING AGAIN FOR ME FYI

I think I have solved the issue for me.

2 hour game session without crash which is very long for me since I used to crash every game.

So I was thinking about how almost everyone with the issue has good computers. Then I also remembered how people who got allot of frames in Season 1 had lag issues.

And I know that some games and game engines don't like to many frames. For instance Skyrim. In skyrim the physics start lagging if you have more than 60 frames per second.

So to me it makes sense that maybe Apex cant handle to many fps. 

I have always been running the game with about 180-240 frames. It would lock at 240 since I have tripplebuffered vsync on and my monitor is 240 hz. But sometimes I would get more than 240 frames. So maybe the frame lock is bugged? Maybe at some instances you get up to like 300 frames for just a split second and that is triggering the crash?

But anyways this is what I did to solve the issue for me (could still crash I will post an update if it does)

I installed the latest nvidia driver.

I downloaded the nvidia inspector tool.

I launched the nvidiaProfileInspector and selected Apex Legends.

Scrolled down to Frame Rate Limiter and put 200.8 fps. (I just took a random number that wouldn't be to low)

There is a Limiter v2 but I used the one that looks like this [~] 200.8 fps.

I started the game and now it seems to work. I have never been able to play for this long since Season 4 patch.

I hope this works for you too.

In playing at a limited 140 fps and it still crashes so I think it's a fluke. Sometimes I can play for hours and sometimes it crashes frequently withing the first few minutes just like season 3 did in the beginning

Im fairly certain it has to be with the CPU's AVX instructions.  For some reason this game is SUPER Sensitive to ANY kind of CPU overclock regardless of voltage/stability etc.  If i run an OC greater than 8700k's factory boost of 4700mhz it'll randomly crash to desktop with no error message.  When i lock at 4700mhz its 100% no crashes.  Confirmed this multiple times over.  It may be the reason why many high end rigs are crashing compared to older stuff.  The implementation of AVX on this game needs some serious looking into.  As a possible temporary solution - I suggest anyone with a high end intel CPU run a minus 1 - 3 AVX offset.  See if that makes any difference and gives more stability. 

@1Pumpp I think you're spot on here. In trying to diagnose this issue yesterday and wondering about the stability of my overclock, I downloaded OCCT (https://www.ocbase.com/), put it on Large Dataset testing with AVX2 instructions, and it immediately crashed my system, so I knew that I was at the very least having some problems with AVX instructions. Every other game and aspect of my system was stable so I didn't have reason to believe I was having issues. I run with an AVX offset of 0 for my overclock, so I went back in to adjust LLC and core voltage settings and I can now complete a full AVX2 stability test with no errors and relatively low temps. Incidentally, I've not had any Apex crashes yet either... I'll keep playing to see if this was the root cause.

I returned my gtx 980 to stock, before i was using overclocking of my gpu, it was stable in all my other games but in apex i kept on crashing.
Since i removed all the overclocks i havent  had a crash yet!! i have been able to complete 50+ games since yesterday without one single crash! i hope it stays this way.

Its crashing again for me hahah. I played like 4 hours without crash and then it happened again just as I started playing ranked.

@VT41 I also tried the OCCT test and crashed after 6 mins. I have now made a reset in my bios to factory settings. I have so far played two games without crash but I will continue playing until it does. Its hard to know if the issue is fixed since the crash is so random. I also put avx 0.

@RylaiLUL @1Pumpp - I was able to play for 5 or 6 hours last night while streaming with no crashes. It looks like the fix for me was to return to factory clock speeds. Despite my system being completely stable according to all the benchmark/stability tests AND being able to play Apex on those settings for a couple months with no crashes... something they introduced in a recent patch has introduced stability issues on overclocked systems. I'll keep an eye on this issue because obviously we'd like to be able to play on overclocked rigs, but it's going to take a fix on Respawn's end, and based on the lack of activity or acknowledgement from them on this issue, I doubt it will be coming any time soon.

If anyone has ideas or needs me to troubleshoot an idea, I'm happy to help out.