Forum Discussion

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
1 year ago

Re: Progress and in game purchases lost because of unlinking...

Hey @JaysonSR07,

Sorry to hear you've lost the progress from your account.

Any time an account is unlinked from your EA Account it can result in a permanent loss of progress as you've seen.

The only way to try restoring that content would be to re-link the original platform and EA accounts. I'm afraid we aren't able to manually restore progress lost due to unlinking an account.

If you've relinked the original accounts and the progress still hasn't reappeared, unfortunately we wouldn't have any additional options to try.

3 Replies

  • Thanks for the response, is there anything I can do regarding the in-game purchases?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @JaysonSR07,

    We wouldn't be able to do anything else with content lost due to unlinking an account unfortunately.

  • I have a question I'm trying to merge my account to my PlayStation account but it's been two weeks and I haven't seen anything on my account 

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 1 day ago
40,234 Posts