Forum Discussion
7 Replies
- EA_Aljo5 years ago
Community Manager
Can you switch to a wired connection or is your router too far away?
@EA_Aljo it's to far I've on Xbox one I've reset my internet I've reset my Xbox I've deleted the game and renstalted it
- EA_Aljo5 years ago
Community Manager
That's probably the issue then. Wireless is unreliable and prone to disconnects/lag. Especially when the signal has to travel through walls and/or floors. This gets worse when there are other devices sharing the same connection. It's worse still when anyone is streaming media while you're playing. Until you get wired, or at a minimum, closer to the router, this will continue to happen. You can try changing the wireless channel you're using. That may help. Also, you could try opening ports. They are listed here.
You also may want to try researching powerline adaptors. Those have been a really good solution for many that are too far from the router for a wired connection.
@EA_Aljo my internet is in the next room over I have tried the wired and it still won't work
- EA_Aljo5 years ago
Community Manager
What you're experiencing is common with wireless connections, but it shouldn't be happening so frequently when wired. Have you checked the cord to make sure it's not damaged? Also, did you power cycle your network equipment and console after switching to a wire? If so and it didn't make a difference, it would be good to get a wired UO Trace from you. Do you have a PC on the same wired network that could be used for the test?
@EA_Aljo Yes ive done allod that and I don't have an pc
- EA_Aljo5 years ago
Community Manager
That's going to make things more difficult, but I'll keep trying. Did you already try using alternate DNS settings? If not, try this: From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
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